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About the Role
Manage the operations of the Pharmacy while on duty, including providing consultation to customers and healthcare providers, dispensing medication, and assisting in the maintenance of the dispensary.
Responsibilities
- Acknowledge all customers approaching the Pharmacy
- Practice within federal/provincial, regulatory/legal requirements
- Ensure all privacy requirements are met, including customer confidentiality and consent management
- Provide counselling on prescriptions, over the counter/behind the counter products
- Practice to full extent of expanded scope with Professional Services, within your capability
- Be clearly identifiable to the public
- Ensure accuracy and appropriateness of all prescriptions dispensed
- Communicate with other health care professionals within the circle of care to provide customer care
- Maintain all records required in accordance with legislation, standards of practice, and policy
- Control access to the dispensary with respect to inventory and patient confidentiality
- Review and maintain Workflow Queues on a daily basis
- Regular review of ‘will call’ bins, in accordance with established Standard Operating Procedures
- Review of stock to identify expired inventory
- Oversight of current stock levels and medication orders from wholesaler
- Ensure all requirements for documentation and control of substances under the Controlled Drugs and Substances Act and Regulations are met and reporting to Health Canada and regulatory bodies
- Ensure entry/pickup workstations, counselling/waiting areas, and work islands reflect an appropriate image of the Pharmacy
- Involvement with financial reports as appropriate
- Read and action store communications on in-store web
- File incident reports when any customer or staff medication or privacy incidents occur
- Ensure all Health & Safety procedures are followed to provide a healthy and safe work environment
- Complete mandatory training and voluntary continuing education workshops, as needed
Requirements
- Independent thinking and decision making
- Plan, coordinate and delegate assignments and provide coaching to Pharmacy colleagues
- Proven ability to drive and build the business, lead by example and support enterprise programs
- Commitment to providing exceptional customer service
- Superior customer relations skills and a strong sense of professionalism
- Strong problem-solving skills including experience formulating and executing action plans
- Strong personal computing skills and knowledge of Pharmacy systems a definite asset
Skills
- Pharmacy operations management
- Customer consultation
- Medication dispensing
- Dispensary maintenance
- Privacy compliance
- Customer confidentiality
- Consent management
- Prescription counselling
- Over-the-counter product knowledge
- Behind-the-counter product knowledge
- Expanded scope professional services
- Prescription accuracy
- Interprofessional communication
- Record keeping
- Inventory management
- Controlled substances management
- Health & Safety procedures
- Mandatory training completion
- Continuing education
- Financial reporting
- Store communication
- Incident reporting
- Artificial intelligence screening/assessment/selection
Location
- Community
Work Type
- Full-time
- Part-time
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $53.00 - $57.00 per hour
Benefits
- Purchase discount program
- Flexible and varied schedules
- Online learning through Academy
About the Company
- Locally owned and operated store
- Deliver health, beauty and convenience services in your community
- Associate-Owner model with support of a national brand
- Recognize Canada's diversity as an opportunity to better serve their communities
- Strive to reflect the nation’s evolving diversity in the products they sell, the people they hire, and the culture they create in their stores.
Equal Opportunity
- Accommodation is available upon request for applicants and colleagues with disabilities.
- Upholding the law is part of our Code of Conduct.