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About the Role
A Tour Guide will create a positive impression of MSG Entertainment's buildings, events, operations, and the overall "Madison Square Garden Experience." They will conduct a 60-minute behind-the-scenes walking tour of the MSG Arena, aiming to provide guests with a world-class experience. This role also involves maintaining general order and safety for visitors along the tour route and greeting/checking in guests.
Responsibilities
- Conduct daily public tours of MSG Arena in an orderly and safe fashion.
- Memorize and present a 20-25 page script in a clear, concise, informative, and entertaining manner.
- Memorize multiple tour routes and become familiar with all front of house and back of house areas of the venues.
- Assist fellow Tour Guides with large groups.
- Secure, return, and observe proper use of equipment such as radios, keys, uniform, locker room, props, and technology during tours.
- Interact and work cordially with other departments and all levels of management.
- Stay informed about company and team news, as well as upcoming events.
- Participate in special projects and perform other duties as assigned.
- Conduct a minimum of 2-3 tours per day.
- Provide exceptional experiences for guests, partners, and team members, adhering to appearance and presentation guidelines while on-site.
Requirements
- Experience in a tour-related or entertainment industry is desired.
- Strong public speaking and communication skills are required, with a focus on customer service.
- Recommended background includes previous employment as a Tour Guide or experience in theater, performing arts, or communications.
- Must possess excellent memorization and time management skills.
- Ability to articulate and inject energy and enthusiasm into presentations.
- Ability to adapt to requests and changes to the tour script, route, and assignment on short notice.
- Good organizational skills for checking in groups and collecting tickets.
- Must be a member or join L153.
- General physical requirements include lifting 25 lbs., standing for long periods, walking long distances, bending, and constant motion.
- Must be able to traverse steps, walk, and stand for long periods.
- Must be available 4 days a week, including weekends and holidays as needed.
Skills
- Public speaking
- Communication
- Customer service
- Memorization
- Time management
- Adaptability
- Organizational skills
Location
- New York
Work Type
- Part-time
- On-site
Experience Level
- Not specified
Education Level
- Not specified
Salary/Compensations
- $28.80—$28.80 USD per hour
Benefits
- Upskilling opportunities
- Career development resources
About the Company
- Madison Square Garden Entertainment Corp. (MSG Entertainment) is a leader in live entertainment, delivering unforgettable experiences and forging deep connections with diverse and passionate audiences.
- The Company's portfolio includes world-renowned venues: New York’s Madison Square Garden, The Hulu Theater at Madison Square Garden, Radio City Music Hall, and Beacon Theatre, and The Chicago Theatre.
- These venues showcase a broad array of sporting events, concerts, family shows, and special events for millions of guests annually.
- The Company also features the original production, the Christmas Spectacular Starring the Radio City Rockettes, a holiday tradition for over 90 years.
Equal Opportunity
- MSG is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status.
- MSG complies with all applicable federal, state, and local laws governing nondiscrimination, including considering requests for reasonable accommodations as required.