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About the Role

The Site Operations Manager (SOM) is responsible for all onsite aspects of construction, operations, and maintenance activity at tower sites, including customer installations, troubleshooting, ground-based inspections, tower lighting, site maintenance, and general telecommunications construction and maintenance resolutions. The role oversees onsite vendors, installers, and customer representatives, ensuring all work and site maintenance comply with Crown Castle policies, procedures, and standards.

Responsibilities

Perform site layout validation and scoping on-site and in the field.
Ensure project forecasting accuracy and resolve discrepancies.
Coordinate permitting, inspection, and code compliance.
Manage construction quality, scope, and construction changes.
Review site-specific closeout documents for customer-specific deliverables.

Requirements

Ability to negotiate with landowners to influence outcomes.
Works independently and as a member of various teams.
Demonstrated ability to teach others, mentor, and coach.
Knowledge of wireless infrastructure construction process, site acquisition, zoning, and permitting.

Skills

Written and verbal communication skills
Ability to present complex information in a clear and simple format

Location

Rochester, NY
Buffalo, NY

Work Type

Onsite
Travel

Experience Level

4+ years in wireless construction and operations management

Education Level

Associate's or Bachelor's degree in Construction Management or commensurate experience
OSHA 10 and OSHA 30 Construction Training Cards
First Aid and CPR Certification
FAA Part 107 License preferred, or ability to obtain license upon offer of employment

Salary/Compensations

$36.54 - $50.24 per hour

Benefits

Comprehensive healthcare plans with highly company subsidized premiums
Up to $2,000 annual company contribution to Health Savings Account (HSA)
Market-leading 401(k) plan with up to 10% company contributions (5% match and 5% profit sharing)
New-child leave up to 8 weeks of 100% paid leave
Birth mothers eligible for up to 8 weeks of additional 100% paid medical leave
Tuition reimbursement up to $5,250 per year
Crown Castle scholarship program awarding up to $10,000 per recipient annually for eligible dependent children
Matching charitable contributions up to $1,000 per year per teammate
Generous paid time-off for eligible full-time employees (minimum 18 days per year)
10 company holidays plus 2 floating holidays
Free beverages and snacks at all offices

About the Company

For more than three decades, Crown Castle has led the way in shared communications infrastructure, delivering profitable solutions by connecting communities, businesses, and people.
Crown Castle enables communities, businesses, and people to thrive with reliable access to voice and data in more places, faster than ever before.
When you join Crown Castle, you become part of a dynamic team of passionate and collaborative professionals engaging in complex challenges and contributing to projects that shape the future of life and work.