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About the Role
As a Key Accounts Store Operations Specialist, you will work closely with our North American Enterprise Account team to support and grow our largest accounts. You will help launch and onboard stores, track KPIs, build positive relationships with store level employees, and follow up on opportunities and issues, all to ensure that our key account stores perform at their best.
Responsibilities
- Set up and train new stores on our platform.
- Track incoming requests and progress to keep all partner launches running smoothly and on time.
- Engage with partner store teams, solve issues, and provide support to ensure a positive customer experience.
- Respond to ad-hoc data requests.
- Monitor store data.
Requirements
- Customer support experience in a fast-paced environment.
- Great organizational skills with an eye for detail and great administrative follow-ups.
- Problem-solving ability and experience in working with performance metrics.
- Excellent communication skills over the phone and via email.
Location
- New York
- Chicago
Work Type
- Hybrid
- Remote
- Office
Salary/Compensations
- $60,000 - $65,000
Benefits
- Agility & Autonomy
- Modern Hybrid Model: Maintain a high-performance rhythm with a balance of focused remote work and collaborative office days (3x a week) in our New York or Chicago hub.
- Dedicated Time to Recharge: 20 days of paid vacation plus additional paid volunteer time through our Shareback program.
- Parental Support: Comprehensive paid parental leave with top-up support.
- Holistic Wellbeing & Security
- Premium Health Coverage: 100% employer-paid medical (EPO), dental, and vision options for employees.
- Comprehensive Support: Access to our Employee Assistance Program (EAP) for mental health care, legal and financial advisory, and family support.
- Active Lifestyle: Stay energized with monthly ClassPass credits and our dedicated bike mobility program.
- Financial Future: Plan for long-term security with RRSP matching.
- Community & Belonging
- Global Connectivity: Engage with our international team through various Employee Resource Groups (ERGs).
- Vibrant Workspace: Experience a welcoming office environment with curated snacks, premium coffee, and regular team celebrations.
About the Company
- Our mission at Too Good To Go is to inspire and empower everyone to fight food waste together.
- At Too Good To Go, you’ll join a team that cares about developing strategic partnerships, making value-based decisions, and finding innovative solutions to the world’s food waste crisis.
- You’ll lead an elite team to elevate our growth in North America and collaborate daily with world-class minds—while doing work that’s both high-impact and deeply meaningful.
Equal Opportunity
- We are an equal opportunity employer and all employment is decided on the basis of qualifications, merit and business need.
- If you need reasonable accommodation at any point in the application or interview process, please let us know.