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About the Role

GE Vernova’s Grid Systems Integration (GSI) business is seeking a Customer Service Leader based in Germany to act as an operational point of contact for internal and external stakeholders. This role involves end-to-end support for contract administration and management, including oversight of Terms & Conditions, claims management, risk modeling, contract estimating, and financial planning. The position drives operational excellence, sets strategic priorities, and shapes best practices to improve functional effectiveness.

Responsibilities

Responsible for the profitability and customer satisfaction for assigned contracts
Provide both service agreement and time and material program management
Assist in sales campaigns for new contracts and proposals
Assure timely resolution of customer issues and customer satisfaction for assigned contracts
Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams
Function as liaison between internal organizations and customers for assigned contracts
Develop specialized knowledge in their discipline and serve as a best practice/quality resource
Contribute towards strategy and policy development, and ensure delivery within area of responsibility
Use judgment to make decisions or solve moderately complex tasks or problems in areas of operational/product management, manufacturing, technology or engineering
Take new perspectives on existing solutions
Use technical experience and expertise for data analysis to support recommendations
Act as a resource for colleagues with less experience
May lead small projects with moderate risks and resource requirements
Explain difficult or sensitive information and work to build consensus
Develop persuasion skills required to influence others on topics within field

Requirements

Higher degree in Electrical Engineering or similar, combined with experience in Services & Customer Contract Management
Exceptional oral and written communication skills with the ability to influence stakeholders at all levels
Solid technical understanding of HVDC systems
Demonstrated ability to analyze complex service data, resolve operational problems, and lead projects from inception to completion
Proven ability to document, plan, and market service programs effectively
Solid project management skills, with the ability to manage risks and resource requirements in a fast-paced environment
Openness to business trips (30%)

Skills

Services & Customer Contract Management
HVDC systems
Service data analysis
Operational problem resolution
Project leadership
Service program documentation, planning, and marketing
Project management
Risk management
Resource management
Communication
Persuasion

Location

Germany

Work Type

Remote
Permanent
Full-time

Experience Level

Mid-level

Education Level

Higher degree in Electrical Engineering or similar

Salary/Compensations

Highly competitive salary package

Benefits

Robust social benefits

About the Company

GE Vernova’s Grid Systems Integration (GSI) business plays a key role in the energy transition across Europe.
Grid Solutions is partnering with TenneT to invest over $30B by 2030 in deploying new HVDC converter stations to bring Offshore Wind energy into Germany and the Netherlands.
A flat and inclusive organization where your contributions have a visible impact.
A resilient, future-focused business unit.