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About the Role

Valiant Residential is seeking an Assistant Community Manager to support the Community Manager in property operations and act as a liaison for leasing, marketing, and resident relations. This role involves maintaining financial records and ensuring smooth property management.

Responsibilities

• Assist in preparing advertising materials.
• Assist in showing units and screening applicants.
• Maintain records of rental levels of comparable units in the surrounding area.
• Present creative leasing and marketing ideas.
• Maintain courteous communication with residents, applicants, and representatives of other companies.
• Greet prospects and qualify them based on established criteria.
• Complete applications and secure deposits according to company procedures and Fair Housing requirements.
• Update availability reports and process applications for approvals, including credit checks and rental history.
• Submit processed applications to the Community Manager for approval.
• Assist in monitoring lease renewals and distribute/follow up on renewal notices.
• Professionally represent the company at all times.
• Accept rental payments and submit them to the Community Manager.
• Type leases, complete necessary paperwork, and input information into the Yardi system accurately.
• Review lease documents with the Community Manager before obtaining signatures.
• Assist the management team with various tasks as required.
• Consistently implement community policies.
• Prepare and maintain complete resident files.
• Prepare late notices and notices to pay rent.
• Assist in the collection of rents and preparation of receipts.
• Assist with legal proceedings.
• Assist with lease preparation, signing, and administration.
• Operate computers programmed with accounting software to record, store, and analyze information.
• Understand the Apartment Association lease and contracted credit report application.
• Communicate with the Community Manager regarding invoice accuracy, purchase order attachments, and correct coding.
• Ensure all received invoices are approved, entered, and paid promptly.
• Quickly complete maintenance service requests and inform the maintenance team.
• Answer resident questions regarding the community, repairs, rent, and rules.
• Follow up promptly on resident matters if immediate response is not possible.
• Ensure maintenance repairs are handled satisfactorily by contacting residents with completed service requests weekly.
• Maintain open communication with the Community Manager and Maintenance Supervisor.
• Contribute to the community's cleanliness and curb appeal.
• Enforce community policies.

Requirements

• Fair Housing Certification, or willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Must possess strong verbal and written communication skills in English to effectively interact with team members, residents, vendors, and other stakeholders.
• Bilingual in Spanish is a plus.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new and existing laws.
• Valid driver’s license with good driving record and auto insurance.
• Ability to work most weekends.
• Apartment management experience preferred.
• Neat, clean, and professional throughout the workday and/or whenever present in the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Skills

• High school diploma or equivalent
• 2+ years of college preferred
• Ability to sit, stand, climb, stoop, and remain at a desk for a period of up to 8 hours or more if needed.
• Ability to walk the property for a period of up to 8 hours (or more) in various weather conditions.
• Ability to climb stairs for purposes of showing properties to prospective tenants.
• Ability to lift up to 30 lbs. as needed.

Location

• Onsite

Work Type

• Full-time

Experience Level

• Apartment management experience preferred

Education Level

• High school diploma or equivalent
• 2+ years of college preferred

Benefits

• Competitive total compensation
• Time off
• Comprehensive benefits
• Free health insurance options
• 401(k) matching

About the Company

• With over 37 years of experience, Valiant Residential is a next-generation property management leader, uniquely attuned to the needs of property owners and residents.
• We are driven by a Valiant Spirit—bold, innovative, and committed to excellence—fostering prosperous partnerships and long-term success.
• Our team thrives on collaboration, integrity, and strategic thinking, making a meaningful impact in the industry.
• Consistently ranked as a 'Top Place to Work,' we are a leader in the property management industry, driven by bold, innovative professionals who make an impact.
• We believe in rewarding great work with competitive total compensation and time off with comprehensive benefits, including free health insurance options and 401(k) matching.
• Growth isn’t just encouraged—it’s expected.
• With career development opportunities, a collaborative culture, and a commitment to innovation, we empower our employees to thrive.

Equal Opportunity

• Valiant Residential is committed to complying with the Americans with Disabilities Act (ADA) and ensuring equal opportunity in employment for qualified persons with disabilities.
• We provide reasonable accommodations to enable individuals with disabilities to perform essential job functions, participate in the hiring process, and enjoy the benefits and privileges of employment.
• If you require a reasonable accommodation to apply for a position or to perform your job, please contact jobs@valiantresidential.com. Requests will be reviewed on a case-by-case basis in accordance with applicable laws.