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About the Role

The San Francisco SPCA is seeking a Manager of Veterinary Nursing Operations to lead and oversee the day-to-day operations of the Hospital Nursing team. This role ensures smooth functioning of client and patient journeys, staff workflows, facility, and equipment to support exceptional care. The position champions operational excellence, drives process improvements, upholds regulatory compliance, and maintains readiness, focusing on staff development and continuous improvement to deliver high-quality, compassionate veterinary care and an exceptional client experience.

Responsibilities

Oversee day-to-day operations of the hospital nursing team, including processes and improvements, in partnership with the Nursing Care Manager.
Drive the day-to-day flow of the practice with client satisfaction as a top priority.
Own the client and patient journey end-to-end, ensuring an efficient, seamless experience.
Maintain an active, on-the-floor presence to drive operational efficiency and clear communication.
Lead continuous improvement of the client experience and key touchpoints.
Lead the development of standard work and ensure workflows are in place for the team.
Assist with the development and implementation of hospital policies, including DEA/Controlled Substances and OSHA compliance.
Own equipment maintenance and functionality.
Build and maintain a preventive maintenance schedule for all medical, surgical, and facility equipment.
Coordinate with vendors and service technicians for repairs, calibration, inspections, and servicing.
Maintain accurate equipment inventory, warranty records, service contracts, and maintenance logs.
Ensure loaner/backup equipment plans are in place to minimize care disruptions.
Train staff on proper equipment use, care, and basic troubleshooting.
Conduct regular facility and equipment walkthroughs to identify safety, cleanliness, or functionality concerns.
Participate in driving client visits through enhanced patient care efficiencies and DVM support.
Provide on-the-floor day-to-day coaching and supervision of RVT and VA team members.
Participate in the planning and goal setting process for the practice and staff.
Assist with running team and management meetings on a regular basis.
Assist in the hiring, coaching, accountability, and termination of team members as needed.
Oversee training of all new team members and ensure mentors are accurately trained.
Perform employee evaluations and reviews for team members and managers.
Resolve client concerns and escalations, ensuring follow-up communication.
Perform quality checks and reviews of patient files weekly.
Assist with finding coverage for all call-outs, injuries, or illnesses.
Perform other duties as assigned.

Requirements

5+ years of experience in veterinary medicine, with a strong understanding of veterinary clinical operations, patient flow, appointment scheduling, and veterinary practice management systems.
3+ years of progressive leadership experience, including experience supervising, coaching, developing, and holding veterinary or clinical teams accountable for performance.
Demonstrated experience leading and improving veterinary workflows and processes.
Experience managing or optimizing technician utilization, staffing models, and clinical capacity in a veterinary setting.
Strong understanding of veterinary nursing/technician workflows.
Experience with veterinary equipment, including routine handling, maintenance, troubleshooting, and coordinating repairs or service.
Experience overseeing or improving dental operations and workflows is strongly preferred.
Demonstrated ability to increase operational capacity and efficiency while maintaining high standards of patient care and team performance.
Strong organizational, problem-solving, communication, and interpersonal skills.
Ability to work effectively across veterinary, medical, and operational teams.
Ability to safely lift and handle animals and equipment as required.

Skills

Veterinary clinical operations
Patient flow
Appointment scheduling
Veterinary practice management systems
Supervising
Coaching
Developing teams
Holding teams accountable
Leading and improving veterinary workflows
Process improvement
Optimizing technician utilization
Staffing models
Clinical capacity management
Veterinary nursing/technician workflows
Animal handling
Patient care
Treatment flow
Team coordination
Veterinary equipment maintenance
Troubleshooting veterinary equipment
Coordinating repairs/service
Dental operations
Operational capacity increase
Operational efficiency increase
Patient care standards
Team performance
Organizational skills
Problem-solving skills
Communication skills
Interpersonal skills
Working across teams

Location

San Francisco

Work Type

Full-time

Experience Level

5+ years of experience in veterinary medicine
3+ years of progressive leadership experience

Education Level

Registered Veterinary Technician (RVT) credential preferred

Salary/Compensations

$103,000 - $114,000 per year

Benefits

Paid Time Off and Holiday Pay
Medical, Dental, and Vision Insurance
Life Insurance
Long-term Disability Insurance
401(k) Retirement Plan with employer contribution matching
Student debt relief program
Pre-tax commuter benefits
Discounts on retail and pet supplies
Discounts on veterinary care at SF SPCA Mission Campus Veterinary Hospital and Spay/Neuter Clinic

About the Company

The San Francisco SPCA is a nonprofit organization dedicated to providing exceptional veterinary care and social change.
They believe every pet deserves compassionate, high-quality veterinary care, regardless of financial situation.
The organization breaks down barriers to care by offering financial assistance and individualized medical support.
Their work serves pets, people, and the community, not shareholders.

Equal Opportunity

The SF SPCA is an Equal Opportunity Employer.
The San Francisco SPCA is an at-will employer and may conduct pre-employment background checks and drug screening depending on the role.