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About the Role

We are seeking an experienced, sharp, and proactive Account Manager to operate as the lead on all critical business accounts. The focus of this vital role is to manage the relationship with the client by creating a positive working relationship. The Account Manager is responsible for addressing client issues and responding to questions.

Responsibilities

• Oversee customer account management, including developing new business and negotiating contracts and agreements to maximize profits.
• Collaborate cross-functionally with the sales team to achieve quotas while keeping clients satisfied and engaged with products and services.
• Facilitate the timely and successful delivery of solutions according to customer needs and objectives.
• Serve as the main point of contact for ongoing clients.
• Conduct regular check-ins to ensure service quality.
• Understand client needs, preferences, and long-term goals.
• Manage service contracts, including renewals, upsells, and scope changes.
• Ensure service levels (SLAs) are met.
• Handle billing questions or escalations.
• Identify opportunities for additional services or upgrades.
• Prepare proposals or quotes for expanded work.
• Coordinate with sales teams for new business.
• Work with schedulers/operations to ensure clients receive services as promised.
• Communicate client-specific instructions or requirements to the service team.
• Escalate issues internally, including quality concerns and repeated failures.
• Handle customer complaints or escalations professionally.
• Develop plans to improve service delivery for high-value clients.
• Maintain client satisfaction and retention.
• Provide clients with service reports, performance metrics, or project status updates.
• Track account health and forecast revenue.

Requirements

• Bachelor's degree in Business, Sales or related field
• Strong verbal and written communications skills
• Excellent listening, negotiation, and presentation abilities
• Familiarity with CRM software preferred
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Some travel required for this role

Skills

• Account management
• Developing new business opportunities
• Cross-functional collaboration
• Customer service
• Product development
• Negotiation
• Presentation

Location

• Brooklyn

Work Type

• Full-time

Experience Level

• 3 years of dispatching experience (Required)

Education Level

• Bachelor's degree in Business, Sales or related field

Benefits

• Commuter assistance
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

About the Company

• We are a leading provider of commercial kitchen exhaust and fire safety services across New York City, Long Island, and Westchester.
• We take pride in delivering high-quality service, maintaining long-term client relationships, and upholding the highest safety standards.