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About the Role

This is a highly field-based role supporting a federal human services program for vulnerable populations. Responsibilities include conducting in-person visits, verifying residence information, supporting participant engagement, and documenting observations. The role requires frequent travel, objective documentation, strong situational awareness, and independent operation in residential and community settings.

Responsibilities

Conduct assigned in-person field visits within an assigned geographic region.
Verify participant residency and accurately document findings.
Observe and document general safety and wellness indicators using established program procedures.
Identify and record relevant household and contact information per program protocols.
Utilize approved tools, mobile technology, and secure systems for timely and accurate documentation.
Coordinate with supervisors, dispatch teams, language access services, quality review teams, and program operations staff.
Conduct follow-up visits or address verification activities as required.
Complete visit documentation, reports, and data entry in a timely and accurate manner.
Identify and escalate safety concerns or reportable risks per established procedures.
Maintain professionalism, confidentiality, and ethical standards.
Protect sensitive participant, program, and government information.
Follow all field safety, travel, communication, and situational awareness protocols.
Maintain accurate records, including calendars, travel logs, mileage, communication logs, and case notes.
Participate in required training sessions, operational briefings, and team meetings.
Travel domestically on short notice and frequently via air and/or ground transportation, including overnight travel.
Stand and walk for extended periods on various surfaces.
Perform additional duties as assigned.

Requirements

High school diploma or equivalent required.
Minimum one (1) year of experience in field operations (e.g., human services, community outreach, case management, investigations, residential/community visits).
Ability to travel frequently on short notice, including evenings, weekends, and overnight assignments.
Valid driver’s license, reliable transportation, and ability to meet company travel and motor vehicle requirements.
Ability to work independently and exercise sound judgment in fast-paced field environments.
Proficiency using smartphones, tablets, GPS/routing tools, Microsoft Office, and electronic documentation systems.
Ability to carry required equipment and stand/walk for extended periods.
Ability to complete required federal, client, and company training prior to assignment.
Ability to pass and maintain a government security background investigation, including a favorable credit check.
Must pass a drug test, motor vehicle record check, and background check after accepting a conditional offer.
Must be authorized to work in the United States.

Skills

Strong verbal and written communication skills.
Ability to prepare accurate, objective, and timely documentation and reports.
Strong problem-solving skills.
Strong situational awareness skills.
Bilingual fluency in English and Spanish is strongly preferred.
Training or experience in trauma-informed care, de-escalation, crisis response, mandated reporting, safety planning, or similar practices is strongly preferred.

Location

New York, New York and surrounding areas

Work Type

Field-based
Frequent travel required (75%-90%)
Full-time

Experience Level

Minimum one (1) year of experience

Education Level

High school diploma or equivalent
Associate or bachelor’s degree in social work, human services, criminal justice, psychology, sociology, public administration, emergency management, or a related field is strongly preferred.

About the Company

The Workforce Group a LEMOINE company is a Great Place to Work® Certified company.
We are a team of dedicated professionals that pull together to meet the needs of communities partnering with federal, state, and local governments.

Equal Opportunity

We are an equal opportunity/affirmative action employer.
All qualified applicants will receive consideration without regard to race, color, sex, national origin, age, protected veteran status, or disability status.