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About the Role

East Side House (ESH) provides year-round educational, recreational, cultural, and workforce readiness programs. The Assistant Program Director supports daily operations, supervises staff, and helps deliver safe, engaging, and inclusive programming for youth, adults, and families. This role assists with program planning, scheduling, and compliance; supports and coaches staff to deliver high-quality activities; and builds relationships with participants, families, and community partners.

Responsibilities

Support the Program Director in the day-to-day oversight and coordination of all program operations, ensuring smooth delivery of services across youth, adult, and intergenerational components.
Serve as the on-site lead during program hours, ensuring safety, structure, and engagement in alignment with ESH and DYCD standards.
Assist with planning, scheduling, and supervising daily program activities and events.
Monitor activity flow to ensure age-appropriate, culturally responsive, and community-centered programming.
Ensure program spaces are clean, welcoming, and fully set up for scheduled activities, promptly address facility needs, or escalate to the Program Director.
Supervise Group Leaders, Activity Specialists, and interns to ensure consistent delivery of high-quality programming.
Provide daily coaching, feedback, and support to frontline staff, serving as the primary point of contact for staffing needs and issues.
Assist in staff onboarding and orientation; model professional behavior and support ESH culture and expectations.
Facilitate team huddles, debriefs, and staff check-ins in collaboration with the Program Director.
Lead staff scheduling and ensure appropriate coverage for all sessions and activities.
Foster a positive and inclusive environment where participants and families feel welcomed, supported, and heard.
Support outreach and recruitment efforts to maintain enrollment goals and community involvement.
Actively engage participants during program hours and provide support as needed for behavior management or conflict resolution.
Assist with family engagement initiatives, community events, and advisory board/youth council coordination.
Ensure timely and accurate documentation of attendance, incident reports, activity logs, and other required records.
Support internal monitoring of DYCD Connect, CACFP logs, and daily compliance checklists.
Communicate clearly with families, staff, and community partners as needed, and respond to inquiries in a timely manner.
Collaborate with ESH departments, including HR, Finance, IT, and Facilities, to support operational needs.
Support the preparation of calendars, flyers, and other program materials in collaboration with the Program Director.
Serve as acting lead when the Program Director is off-site or unavailable.
Support the coordination of quarterly beautification projects and agency-wide initiatives.
Participate in agency trainings, team meetings, and strategic planning efforts.
Perform other duties as assigned by the Program Director or Senior Director.

Requirements

Associate’s degree required; equivalent of 1+ years of experience in youth services or community programming accepted.
Familiarity with Bronx communities, local stakeholders, and available resources.
Experience in designing, planning, and implementing structured, outcome-based programming.
High proficiency in administrative tasks, including documentation, scheduling, and data entry.
Ability to manage multiple tasks, meet deadlines, and perform effectively under pressure.
Knowledge of the NYC public education system and best practices in positive youth development.
Strong written and verbal communication skills; highly organized and detail-oriented.
Bilingual (Spanish/English) preferred but not required.
Familiarity with DYCD regulations and experience using DYCD Connect or similar data systems strongly preferred.
Employees must be clear to work at ESH.
Employment is contingent upon successful completion of background checks and/or screenings.
Clearance by the Department of Health (DOH)
Clearance by the Department of Education (DOE)
Clearance from the New York State Child Abuse Registry
Physical with TB screen
Must obtain NYC Dept. of Health fingerprint clearance and State Central Registry (SCR) clearance ($25 fee)
Mandated Reporter, 2 hours training
Health & Safety Training, 5 hours training

Skills

Youth services
Community programming
Administrative tasks
Documentation
Scheduling
Data entry
Task management
Deadline management
Working under pressure
NYC public education system knowledge
Positive youth development
Written communication
Verbal communication
Organization
Detail-orientation
Bilingual (Spanish/English)
DYCD regulations familiarity
DYCD Connect or similar data systems experience

Location

Bronx, NY

Work Type

Full-time
Onsite

Experience Level

1+ years of experience in youth services or community programming

Education Level

Associate’s degree

Salary/Compensations

$42,000.00 - $42,000.00

About the Company

East Side House cares for the individuals, families, and communities we serve by expanding opportunities to live more fulfilling lives through education, career, and supportive services.

Equal Opportunity

East Side House (ESH) is an Equal Opportunity Employer and strongly encourages individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.