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About the Role

Asphalt Green is seeking a dynamic, organized, and service-oriented Customer Experience Associate to join our team at our Upper East Side campus. This full-time role is responsible for creating a welcoming, professional, and high-quality experience for members, guests, visitors, program participants, and staff. The Customer Experience Associate supports front desk operations, facility access, check-in and check-out procedures, member and guest communication, membership support, administrative tasks, and day-to-day customer service needs.

Responsibilities

Greet members, guests, visitors, and program participants warmly.
Provide accurate information about Asphalt Green programs, services, memberships, events, and facility policies.
Manage and resolve customer concerns with professionalism, empathy, and good judgment.
Handle check-in and check-out procedures efficiently and accurately.
Monitor facility access and help ensure safety and security procedures are followed.
Support membership operations, including card printing and POS transactions.
Distribute towels and maintain inventory controls.
Maintain cleanliness and organization of the front desk, lobby, and surrounding areas.
Answer phone calls and direct inquiries to the appropriate departments.
Perform administrative duties, including data entry, record keeping, and filing.
Use Salesforce and other systems to support customer service, membership, and administrative needs.
Collaborate with Customer Experience team members to support a positive team culture.
Work with Membership, Programs, Operations, Fitness, Aquatics, and other departments to support member and guest needs.
Share information with the team to help improve service, communication, and daily operations.
Support teammates during busy periods, shift transitions, and customer service situations.

Requirements

Strong communication and customer service skills.
Strong interpersonal and conflict-resolution skills.
Ability to multitask, stay organized, and remain calm under pressure.
Friendly, proactive, and team-oriented mindset.
Ability to provide accurate information about programs, services, memberships, events, and facility policies.
Ability to use or learn customer service, CRM, POS, and front desk systems.
Ability to work with members, guests, visitors, families, staff, and program participants in a professional and respectful manner.
Open availability, including evenings, weekends, and holidays as needed.
Ability to work a Sunday–Thursday schedule, with times and days varying based on scheduling needs.
Ability to perform the physical requirements of the role with or without reasonable accommodation.

Skills

Customer Service
Communication
Interpersonal Skills
Conflict Resolution
Multitasking
Organization
Salesforce
CRM Systems
POS Transactions
Front Desk Operations
Membership Services
Bilingual or multilingual language skills

Location

Upper East Side - New York, NY 10128

Work Type

Full Time
In-person

Experience Level

Experience in customer service, hospitality, front desk operations, membership services, recreation, fitness, nonprofit, or a community-facing environment.
Experience using Salesforce or a similar CRM system.
Experience with POS transactions, check-in systems, membership systems, or access control.
Experience handling customer concerns, complaints, or service recovery.
Experience working in a fast-paced public-facing environment.

Salary/Compensations

$18.00 - $20.00 Hourly

About the Company

Asphalt Green is a nonprofit organization that transforms lives and builds community through sports, fitness, and play for all.
Each year, Asphalt Green serves thousands of New Yorkers through sports, aquatics, fitness, camps, and community programs that promote health, personal growth, and lifelong participation in physical activity.
Across three campuses and numerous community partnerships, Asphalt Green is committed to providing high-quality programs that are inclusive, accessible, and rooted in excellence.
Asphalt Green believes that access to movement, sport, and wellness can change lives.
Our work helps young people develop confidence, resilience, leadership skills, and healthy habits that extend far beyond the playing field.