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About the Role

Provide administrative support to the Housing Choice Voucher (HCV) Project-Based Voucher (PBV) program operations, including document management, data entry, and client communication.

Responsibilities

• Log, sort, scan, and manage incoming and outgoing postal mail.
• Scan and index participant documents for a complete electronic administrative record.
• Respond to or assign customer service inquiries/tickets to appropriate staff.
• Retrieve and return participant files from the document warehouse.
• Review files and purge documentation per the Authority’s Administrative Plan.
• Implement file management processes, including shredding documents per retention requirements.
• Assist with initial and follow-up notifications to clients regarding program eligibility and continued occupancy.
• Assist with scheduling and rescheduling appointments for intake and continued eligibility.
• Review waitlist applicant status letters, update a spreadsheet tracker, update the system of record, and resend mail with forwarding addresses.
• Perform all additional duties as assigned by supervisor.

Requirements

• Preferred (2) years of experience working with scanning, indexing, and data entry.

Skills

• Scanning
• Indexing
• Data entry
• Microsoft Excel

Location

• San Francisco, CA

Work Type

• Full-time

Experience Level

• Entry

Salary/Compensations

• $23.08 - $23.08 Hourly