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About the Role

The Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. This includes receiving and delivering guest orders, collecting payment, and maintaining the cleanliness and organization of the restaurant.

Responsibilities

• Effectively communicate verbally and written with guests in an attentive, friendly, courteous, and service-oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Work as a team and help colleagues when needed.
• Multitask and prioritize departmental functions to meet deadlines.
• Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
• Attend all hotel required meetings and trainings.
• Maintain regular attendance in compliance with Highgate Hotel Standards.
• Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
• Effectively handle problems, including anticipating, preventing, identifying, and solving them.
• Understand and apply complex information from various sources.
• Cross-train in other hotel-related areas.
• Maintain confidentiality of information.
• Show initiative, including anticipating guest or operational needs.
• Perform other duties as requested by management.
• Maintain a friendly and warm demeanor at all times.
• Be familiar with the organization of the lounge and knock and drop Service.
• Have thorough knowledge of menus and current specials, including allergens and intolerances.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Practice “guest first” mentality at all times.
• Pre-bus all tables, removing soiled dishes.
• Keep service station clean and restocked at all times.
• Be familiar with the operation of the P.O.S system.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Perform opening and closing procedures and side-work duties.
• Ensure tables and side stands are kept stocked, tidy, and clean.
• Keep all water glasses ¾ full during dining.
• Take to-go orders for food and beverages, follow up, deliver, and claim payment.
• Apply and practice the provided training and Sequence of service to all tables.
• Breakdown trays of soiled dishes and linen in the dish room.
• Consistently upsell food, beverage, and promotional items to guests.
• Be familiar with fire extinguishers, locations, and how to use them.
• Receive and deliver food and beverage orders and collect payment.
• Ensure overall guest satisfaction.

Requirements

• Must be of legal age to serve alcoholic beverages, according to local state laws.
• Must have TIPS, safe alcohol service certification.

Skills

• Communication
• Listening
• Teamwork
• Multitasking
• Prioritization
• Problem-solving
• Attention to detail
• Customer service
• Upselling

Location

• Times Square, New York

Work Type

• Hourly
• Full-time

Experience Level

• Previous serving experience preferred

Education Level

• High School diploma or equivalent

About the Company

• Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America.
• With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition.
• Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen.
• The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value.
• With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.