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About the Role

This role is an opportunity to define what great agent UX looks like, across chat, voice, and the interfaces behind authoring those agents. You will invent established patterns for surfaces where enterprises build, control, and trust autonomous agents.

Responsibilities

Work across several areas of the product and own initiatives end to end, from discovery and scoping through launch and adoption.
Turn ambiguity into clarity, framing the problem space before jumping to solutions.
Design concepts that balance vision, craft, speed, and business potential.
Guide decisions with structured thinking and clearly articulated design rationale.
Work in small, autonomous project teams where designers pair tightly with engineers and product managers.
Interview customers and translate learnings into the roadmap.
Ship polished new features and meaningful refinements to key flows.
Build foundational design systems that help us move faster.
Prototype in Figma and in AI tools like Cursor and Claude Code, building directly on our codebase.
Shape our culture, hiring, and ways of working as a founding member of the design team.

Requirements

6+ years as a product designer, with 2+ years designing at similar scale and complexity.
Experience with complex systems, B2B SaaS, and enterprise products.
Experience working on products where you are not the primary user.
Track record of independently driving design from discovery through launch while balancing user needs, technical constraints, and business goals.
Extremely strong visual and interaction craft.
Ability to explain ideas clearly and build alignment with product, engineering, research, and marketing partners.
Fluency in Figma and AI-powered design tools, with prototyping skills that make an idea tangible in hours, not days.
Excited about AI and understand how it works.
An ownership mindset.

Skills

Figma
AI-powered design tools
Prototyping
AI coding tools
Cursor
Claude Code
LLMs
Voice technology
Conversational AI
Speech synthesis
Audio production
Systems thinking
Strategy

Location

In-office

Work Type

Full-time

Experience Level

Senior

Salary/Compensations

$212K – $265K + Offers Equity

Benefits

Medical, Dental, and Vision benefits for you and your family
Life Insurance and Disability Benefits
Retirement Plan (e.g., 401K, pension)
Parental Leave
Fertility and family building benefits through Carrot
Monthly stipend to support your wellness, lifestyle, and work-life balance
Daily lunches and snacks in the office
Take what you need vacation policy

About the Company

Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
Our technology enables industry-defining enterprises like Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas to deploy AI agents that power personalized, deeply satisfying interactions across voice, chat, email, SMS, and every other channel.
We’re building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
We’re proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
We’re an in-office company, driven by a shared commitment to excellence and velocity.
Our values — Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle — shape how we work and grow as a team.