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About the Role
This role supports day-to-day technology operations with an emphasis on end-user computing, workstation and laptop support, help desk services, and the development and administration of online donor platforms, including the ANDAR/ePledge system. The position delivers hands-on technical assistance to ensure reliable and effective technology use across the organization.
Responsibilities
- Deliver prompt, high-quality customer service and technical assistance
- Train and support staff on hardware, software, and internal business applications
- Prepare, install, and configure computers, peripherals, and related equipment
- Track and maintain technology assets and inventories
- Provide technical support for meetings, presentations, and events (internal and external)
- Evaluate user challenges and recommend practical technical solutions
- Document support requests, resolutions, and internal processes
- Maintain operating systems and associated applications
- Install, support, and troubleshoot desktop and laptop environments
- Identify system changes or upgrades and implement necessary adjustments
- Configure and deploy phones, computers, and related technology
- Monitor and manage software licenses and usage
- Support, maintain, upgrade, and troubleshoot network server infrastructure
- Administer electronic pledging systems and online donor platforms (e.g., ANDAR ePledge, FormAssembly)
- Oversee donor website implementation, scheduling, data setup, training, reporting, and overall program success
- Train employees on technology systems and office equipment
- Produce and distribute system and campaign reports
- Participate in assigned technology-related projects
- Coordinate and work in partnership with IT teams as needed
- Uphold and reflect the mission and values of United Way in all work
- Perform additional duties as required
Requirements
- Associate degree in computer science or a related information technology field from an accredited institution, plus at least two years of experience supporting PCs and enterprise software in a business environment; or a comparable combination of education and hands-on experience
Skills
- Technical support
- Support
- Help desk
- Service desk
- Remote support
- Help desk support
- Hardware
- Customer service
- Troubleshooting
- Windows
- Active directory
- Helpdesk troubleshooting
- Windows 10
- Phone system
- Phone support
- Outlook
- Microsoft
- Desktop
- Application support
- Office 365
- Vpn
- Customer service oriented
- Ticketing system
Location
- Rochester, NY
Work Type
- Contract to Hire
- Onsite
Experience Level
- Entry Level
Education Level
- Associate degree in computer science or a related information technology field
- Bachelor’s degree in a related discipline
- Industry certifications such as Microsoft credentials and/or CompTIA A+
Salary/Compensations
- $20.00 - $23.00/hr
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
About the Company
- We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
- We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
Equal Opportunity
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
- Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.
- It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
- We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.