Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

The Title Operations Supervisor is responsible for supervising the day-to-day operational activities of Title employees in a Title Operations Center. This role supports multiple counties and is accountable for internal production, acting as a liaison with internal and/or external businesses.

Responsibilities

• Supervising title production employees working on transactions in the state of New York.
• Supervising the day-to-day operational activities of title employees.
• Assisting with personnel management, ensuring wage and work hour laws are followed, and providing input to goal setting.
• Delegating tasks, managing workflow, and making recommendations for staffing needs.
• Interviewing candidates, providing hiring recommendations, writing and conducting performance reviews, and providing ongoing feedback and coaching.
• Managing disciplinary actions.
• Monitoring processes and identifying subordinate training needs.
• Driving efforts for organizational flexibility through cross-training objectives.
• Implementing processes and metrics to monitor and improve customer service, quality, turnaround time, and productivity.
• Managing the interaction with process workflow, FAST, and electronic imaging databases.
• Driving problem-solving activities and making informed decisions to ensure product quality, low cost, and adherence to service level agreements.
• Acting as liaison with global partners through production monitoring and measuring performance.
• Ensuring global production percentage is continuously increased and consistent with capabilities and training.
• Providing regular status updates and reports to Manager.

Requirements

• Familiar with company policies, contract coverage, and compliance concerns.
• Proficient in Microsoft Office applications with emphasis on Microsoft Excel.
• Solid technical knowledge of systems and appliances.
• Ability to interpret contracts.
• Ability to deliver information in an articulate and assertive manner both orally and written.
• Successful track record of executing day to day operational responsibilities, along with participating in, developing and completing projects in area of expertise.
• Emerging leadership skills.
• Ability to implement and enforce processes to ensure compliance and quality.
• Ability to establish and maintain effective working relationships at the departmental level.
• Ability to communicate the function’s vision and the department’s direction, and set aligned goals for team.
• Provides others with reliable information and uses good listening and communication skills.

Skills

• Microsoft Excel
• Leadership
• Communication
• Problem-solving
• Performance Management
• Process Improvement
• Customer Service
• Quality Assurance
• Workflow Management
• Cross-training

Location

• New York

Work Type

• Full-time

Experience Level

• 3-5 years of directly related experience
• 2+ years demonstrated experience in a lead or supervisory role

Education Level

• Bachelor’s degree or equivalent combination of education and experience

Salary/Compensations

• $64,300.00 - $85,700.00 Annually

Benefits

• Medical
• Dental
• Vision
• 401k
• PTO/paid sick leave
• Employee stock purchase plan

About the Company

• First American's GO Title division provides global title and escrow production support across all channels within First American Title.
• First American (NYSE: FAF) has held an unwavering belief in its people since 1889.
• They are passionate about what they do, and we are equally passionate about fostering an environment where all feel welcome, supported, and empowered to be innovative and reach their full potential.
• Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for eleven consecutive years.
• We have also earned awards as a best place to work for women, diversity and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists.
• First American will always strive to be a great place to work, for all.

Equal Opportunity

• First American is an equal opportunity employer in every sense of the term.