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About the Role

Wonder delivery operations is a fast-growing branch of the business, responsible for the performance of the delivery network. This role owns delivery performance health for a defined portfolio of Wonder locations, analyzing metrics, driving cross-functional decisions, and building scalable operational playbooks.

Responsibilities

• Detect and triage performance signals across your portfolio using dashboards and operational context.
• Build the analytical infrastructure for your portfolio, including dashboards and reports.
• Develop a deep understanding of the metrics that drive delivery performance.
• Diagnose drivers and recommend actions using structured problem solving, grounded in data and operational reality.
• Drive follow-through to measurable impact with operating partners, ensuring actions are prioritized, executed, and validated.
• Create leverage through mechanisms by turning recurring issues into shared playbooks, triggers, and standard routines.
• Surface cross-site patterns and insights that inform continuous operational improvements.
• Partner with field leadership as the primary delivery ops point of contact for your segment.
• Support scaling and launches through readiness checks, early performance monitoring, and post-launch retros.

Requirements

• 5+ years in operations, logistics, marketplace operations, strategy & operations, or multi-site performance management.
• Comfortable with BI tools (e.g. Looker/Tableau).
• Advanced spreadsheet skills.
• Direct experience with SQL.
• Proven ability to run structured root-cause analysis.
• Ability to make sound tradeoffs in ambiguous, high-noise environments.
• Strong execution through influence; drive clarity, ownership, and closure without direct authority.
• Experience building repeatable process — playbooks, SOPs, operating standards.
• Strong communicator: concise updates, clear recommendations, and durable documentation.
• Systems thinker: look for patterns and design mechanisms that prevent repeat problems.
• Data-led operator: use data to guide decisions & validate impact.
• Prioritization discipline: can say “not now,” manage tradeoffs, and keep the team focused.
• Collaborative: build trust across teams and align stakeholders.
• Comfortable with change; adapt without losing momentum.
• Wonder does not sponsor applicants for employment visa status for this role.

Skills

• Last-mile or delivery exposure (helpful but not required)
• Analytical fluency
• SQL
• Structured problem solving
• Execution through influence
• Process building
• Communication
• Systems thinking
• Data analysis
• Prioritization
• Collaboration
• Adaptability

Location

• New York

Work Type

• Hybrid

Experience Level

• 5+ years

Salary/Compensations

• New York: $128,000-135,500 per year.

Benefits

• Competitive compensation package with equity
• 401(k)
• Choice of medical, dental, and vision plans
• Company paid short and long term disability coverage
• Paid time off
• Flexible time off for exempt employees
• Paid vacation for non-exempt employees
• Paid sick leave
• Paid parental leave
• Discounted meals
• Exclusive perks across the Wonder family of brands

About the Company

• Wonder is the mealtime platform built to feed every craving in one order, mixing and matching hundreds of dishes from exclusive restaurants in a single order.
• Wonder owns and operates every step of the dining experience, from recipe development to the technology that powers the experience, delivering quality, variety, and consistency at scale.
• Join us to make great food more accessible.

Equal Opportunity

• Wonder builds the best teams by hiring with an objective lens — evaluating people for their potential while championing diversity, equity, and inclusion.
• We do not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.
• Wonder participates in the federal government's E-Verify program to confirm employment eligibility.
• If you need an accommodation during the interview process, please let your recruiter know.