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About the Role

The Department of Psychiatry and Behavioral Sciences at Dell Medical School seeks a Behavioral Health Care Coordinator to support children and families navigating the TCHATT program. This role connects individuals with community providers, maintains confidentiality, creates patient charts, and manages telehealth appointments. The position supports mental health programs through the Texas Child Mental Health (TCMH) Care Consortium, aiming to improve mental health care accessibility for children and adolescents across Texas.

Responsibilities

Works in an interdisciplinary model, collaborating with pediatric psychiatrists, psychologists, licensed mental health professionals, and operational staff to support students and families receiving care.
Assists in navigating treatment recommendations and assembles clinical background and referral information.
Schedule, cancel, and reschedule patient appointments.
Completes accurate and timely documentation in the clinical record in accordance with professional ethics and federal/state regulations.
Identify and, as clinically indicated, connect students and families to appropriate community resources for long-term care.
Provides ongoing support to ensure effective transitions and minimize barriers to care.
Coordinates with professionals, schools, and families to enhance satisfaction and service delivery.
Serves as a liaison for records management, and general inquiries related to program-specific services.
Oversees internal and external communication regarding clinical services, discharge planning, and school collaboration.
Supports dissemination of referral information and documents interactions in the electronic medical record.
Collaborates with designated program staff in utilization of identified community resource database and assists in problem-solving complex cases.
Develops and delivers trainings for new hires.
Participates in special projects as assigned.
Participates in interdisciplinary team meetings, case reviews, and planning sessions to support collaborative care.
Assists with data collection and reporting for program evaluation, patient outcomes, and referral trends.
Contributes to quality improvement initiatives by identifying service gaps and recommending enhancements to care coordination processes.
Provides backup support for other care coordination staff during absences or periods of high service demand.
Other duties as identified by department

Requirements

Requires a Bachelor's Degree in Social Work, Education, Psychology, or a related field with at least 3 year(s) of experience in health care, governmental, educational (preferably K-12), or other related setting.
Proficiency in electronic systems including, but not limited to, Google Suite, Trayt, Slack, Athena or Epic, Calendly.
Master's Degree in Social Work, Education, Psychology, or a related field.
Knowledge of managed care, medical terminology, patient referral processes, claims, and CPT coding.
Experience working with pediatric behavioral and mental health patient populations.
Knowledge of educational practices supporting mental health and social emotional learning in K-12 settings.
Experience developing, refining, and evaluating patient care plans or student education plans.
Bilingual (English/Spanish) language proficiency.
A criminal history background check will be required for finalist(s) under consideration for this position.
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form.
You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States.
Documents need to be presented no later than the third day of employment.
Failure to do so will result in loss of employment at the university.

Skills

Interpersonal Savvy
Relates well to all kinds of people; builds appropriate rapport; listens; uses diplomacy and tact.
Builds trust with families and providers.
Navigates sensitive conversations with empathy.
Resolves conflicts between stakeholders.
Managing and Measuring Work
Clearly assigns responsibility; sets clear objectives; monitors process and results.
Tracks referral outcomes and care plan adherence.
Uses data to improve service delivery.
Ensures timely follow-up and documentation.
Customer Focus
Meets and/or exceeds expectations of internal and external customers.
Responds promptly to family and provider inquiries.
Tailors services to meet individual needs.
Advocates for patient-centered care.
Functional/Technical Skills
Possesses the knowledge and skills to do the job at a high level.
Applies behavioral health knowledge in care planning.
Uses EMR systems effectively.
Understands medical terminology and coding.
Organizing
Marshals resources to get things done; organizes information and files in a useful manner.
Maintains organized referral databases.
Prioritizes tasks efficiently.
Coordinates multiple cases simultaneously.
Problem Solving
Uses logic to solve difficult problems.
Identifies barriers to care and develops solutions.
Collaborates to resolve service gaps.
Uses data to inform decisions.
Performs related duties as required

Location

AUSTIN, TX

Work Type

40 hours/week
Full-time

Experience Level

3+ years of experience

Education Level

Bachelor's Degree in Social Work, Education, Psychology, or a related field
Master's Degree in Social Work, Education, Psychology, or a related field

Salary/Compensations

$47,937+

Benefits

Teacher Retirement System of Texas (TRS)

About the Company

The Department of Psychiatry and Behavioral Sciences at the Dell Medical School is part of a statewide initiative to improve the quality and accessibility of mental health care for children and adolescents across Texas.
The University of Texas at Austin is an equal opportunity/affirmative action employer.
The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
The University of Texas at Austin will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.
The University of Texas at Austin use E-Verify to check the work authorization of all new hires effective May 2015.

Equal Opportunity

The University of Texas at Austin, as an equal opportunity/affirmative action employer, complies with all applicable federal and state laws regarding nondiscrimination and affirmative action. The University is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, gender identity, gender expression, disability, religion, or veteran status in employment, educational programs and activities, and admissions.