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About the Role

FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. As a Credit Union, we are member-owned, allowing us to invest in our members and the communities we serve. Our mission is 'Life is Better with Community' through helping others achieve financial growth and giving back.

Responsibilities

Provide friendly and knowledgeable support to members regarding credit card, debit card, and ATM card accounts.
Process card applications, upgrades, balance transfers, card orders, and account maintenance activities.
Investigate and manage card fraud and dispute cases, monitor fraud activity, and assist with loss prevention efforts.
Respond promptly to member and employee questions through phone and in-person interactions.
Support electronic payment services and provide backup assistance for functions such as ACH processing, online banking, mobile deposit, remote deposit capture, and check processing.
Maintain compliance with regulations, internal policies, and security protocols.
Represent the Credit Union professionally through community involvement, special projects, and ongoing support of operational and growth initiatives.

Requirements

Prior customer service and administrative experience preferred.
Ability to operate a computer, telephone and other office equipment.
Competitive team player, with a positive attitude willing to learn and adapt to change.
Ability to communicate, both written and verbal.
Detail-oriented and able to work in a fast-paced member service environment.
Must complete an FCCU employment application located at https://www.myfccu.com/careers

Work Type

Full-time

Education Level

High school diploma or GED

Benefits

11 paid federal holidays
401k match
Fully paid single medical, dental and vision
Work life balance

About the Company

Core Values-Strengthen Community by helping members grow and thrive.
Community-Our Communities define who we are "People Helping People."
Integrity-We will live and work with uncompromised integrity.
Passion-We will display passion in our work and service to our membership.
Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success.

Equal Opportunity

First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)