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About the Role

The Claims Technical Director Casualty is a technical subject matter expert responsible for advancing technical excellence and decision making across high severity, complex, litigated claims. This role provides oversight and strategic guidance on large, complex, and high‑exposure casualty claims. Coaches core liability claim handlers on all aspects of the claim’s lifecycle including coverage, liability, risk transfer, litigation management, exposure evaluation, reserving and negotiation. Ensures consistent application of best practices, supports sound reserving, and drives optimal claim outcomes.

Responsibilities

Act as a senior technical resource and provide subject matter expertise for complex casualty claims, including auto bodily injury, general liability, premises liability, products liability, and high-exposure lawsuits.
Collaborate with and coach assigned core liability claim handlers on claims that meet defined complexity criteria, following the claim as long as needed to support exposure mitigation.
Conduct detailed technical reviews of claim files to ensure thorough investigation, accurate liability assessment, and effective litigation strategies to spot claim trends and improve performance.
Provide guidance claims handlers on coverage analysis, damages evaluation, and exposure assessment to promote strong claim handling and improve claim decisions.
Support claim handlers throughout the lifecycle of complex claims, including investigation, evaluation, reserving, litigation management, and resolution strategy.
Develop core liability claim handlers through roundtables, one on one coaching, collaboration on claim and litigation strategy, and role modeling to strengthen technical competencies and enhance claims management performance.
Assess and communicate progress of claim handlers, including observation of readiness for more advanced claim handling roles.
Deliver feedback, training, and claims trend insights to improve team skillsets and consistency.
Partner with the Casualty Claims leadership to identify risk trends, operational opportunities, and process improvement initiatives.
Assist in shaping claims handling strategies, policies, and standards across the casualty organization.

Requirements

10+ years of casualty claims experience, including complex, high-severity, and litigated liability claims, management experience a plus
Demonstrated expertise in coverage analysis, investigation strategy, litigation management, and negotiation with high severity exposures
Strategic decision-making skills with a history of consistent quality, accurate reserving, and outcome optimization
Ability to influence without authority; strong communicator and collaborator, and ability to turn complex facts into clear direction
Proven ability to effectively coach, mentor, and influence claim handlers of varying experience levels
Executive presence with strong collaboration skills and the ability to operate effectively in a matrixed claims environment

Skills

Coverage analysis
Investigation strategy
Litigation management
Negotiation
Strategic decision-making
Coaching
Mentoring
Communication
Collaboration

Location

Remote
Itasca, IL
Worcester, MA
Syracuse, NY
Howell, MI
Richmond, VA

Work Type

Exempt
Full-time
Remote
Hybrid

Experience Level

10+ years of casualty claims experience
Management experience a plus

Education Level

Bachelor’s degree or equivalent experience required
CPCU, AIC, SCLA, JD, or similar credentials a plus

Salary/Compensations

The target hiring range for this role may vary based on geographic location and other factors, including merit or performance, demonstrated proficiency, skills for the role, education, travel requirements, and experience. Additional compensation may include an annual bonus (which could take the form of a general bonus, sales incentive, or short-term incentive), long-term incentive or spot recognition awards. The posted range reflects our ability to hire at different position titles and levels depending on background and experience.

Benefits

Medical, dental, vision, life, and disability insurance
401K with a company match
Tuition reimbursement
PTO
Company paid holidays
Flexible work arrangements
Cultural Awareness Day in support of IDE
On-site medical/wellness center (Worcester only)

About the Company

For more than 170 years, The Hanover has been committed to delivering on our promises and being there when it matters the most.
We live our values every day, demonstrating we CARE through our values, Sustainability initiatives and inclusive corporate culture.

Equal Opportunity

The Hanover values diversity in the workplace and among our customers. The company provides equal opportunity for employment and promotion to all qualified employees and applicants on the basis of experience, training, education, and ability to do the available work without regard to race, religion, color, age, sex/gender, sexual orientation, national origin, gender identity, disability, marital status, veteran status, genetic information, ancestry or any other status protected by law.
Furthermore, The Hanover Insurance Group is committed to providing an equal opportunity workplace that is free of discrimination and harassment based on national origin, race, color, religion, gender, ancestry, age, sexual orientation, gender identity, disability, marital status, veteran status, genetic information or any other status protected by law.
As an equal opportunity employer, Hanover does not discriminate against qualified individuals with disabilities. Individuals with disabilities who wish to request a reasonable accommodation to participate in the job application or interview process, or to perform essential job functions, should contact us at:HRServices@hanover.com and include the link of the job posting in which you are interested.