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About the Role

As a Maintenance Technician at Rhapsody Property Management, you will ensure the smooth day-to-day operations of the property, contributing directly to resident satisfaction and the overall success of the organization. This role offers an opportunity to deliver exceptional service, solve problems, and maintain properties.

Responsibilities

• Completes assigned service requests for both in-suite and common areas in a timely manner.
• Performs in-suite turnover activities, including light and heavy maintenance such as appliance repair/replacement, fixture repair/replacement, basic carpentry, and painting.
• Responsible for appliance repairs, routine plumbing repairs, carpentry repairs, painting, basic electrical repairs, and safe use/maintenance of tools.
• Maintains grounds, garbage areas, surrounding areas, facilities, and equipment to identify needed repairs or preventative maintenance.
• Reports maintenance issues affecting the budget, including life safety, vacant repairs, property damages, and common area needs, to the manager.
• Complies with health & safety procedures, ensuring the use of required safety equipment, and identifying unsafe practices/conditions.
• Ensures all areas are free of hazards and informs management of any unresolved hazards.
• Performs on-call emergency procedures as required.
• Attends and participates in training programs as required.
• Provides superior customer service and represents the company professionally.
• Maintains and safeguards all company tools and equipment.
• Performs other duties as assigned by the Property Manager.

Requirements

• Completion of High School or general education degree (GED).
• 1+ years of maintenance or related experience.
• Flexibility to work on-call on a rotating schedule (evenings & weekends).
• Proficient with the use of basic handheld and electrical tools.
• Knowledge of plumbing, electrical, drywall, carpentry, and painting.
• Familiarity with community rules and regulations.
• A commitment to 'Best in Class' Customer Service.
• A professional demeanor with strong communication skills.
• Ability to accurately listen, understand, and respond to issues appropriately.
• Ability to work and act independently using good judgment when assessing difficult situations.
• Strong problem-solving skills.
• Superior organizational and time management skills with the ability to multi-task/prioritize and work under tight timelines.
• Demonstrated high degree of integrity, diplomacy, discretion, and confidentiality.

Skills

• Plumbing
• Electrical
• Drywall
• Carpentry
• Painting
• Appliance repair
• Tool maintenance
• Customer service
• Problem-solving
• Time management
• WHMIS certification (asset)
• Mechanical systems knowledge (asset)
• HVAC systems knowledge (asset)

Location

• On-call (evenings & weekends)

Work Type

• Full-time
• On-call

Experience Level

• 1+ years of experience

Education Level

• High School Diploma or GED
• Trade certification/license (asset)

Benefits

• Competitive compensation package
• Benefits package designed to meet current needs and build a secure future

About the Company

• Rhapsody Property Management has a company culture built around core values of Respect, Integrity, Dedication, and Transparency.
• The company believes every team member is vital to its success and is committed to providing training, support, and tools for growth.
• Rhapsody offers exceptional career paths in a fast-paced, growth-oriented industry.
• The company values diversity and strives to create an amazing and unique workplace.

Equal Opportunity

• Committed to equal opportunity employment.