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About the Role

This is a highly strategic leadership role focused on building strong client relationships, protecting and growing existing business, developing a high-performing team, and identifying new opportunities within our national and major account portfolio.

Responsibilities

• Lead, coach, and develop a team of National and Major Account Managers, helping them grow their skills and achieve their goals.
• Oversee the strategy and performance of our national and major account portfolio, ensuring each account has a clear plan for retention, growth, and long-term success.
• Build and maintain strong relationships with senior client stakeholders and personally manage the company's most strategic accounts.
• Lead renewal and retention strategies, identifying risks early and developing solutions to protect and strengthen client relationships.
• Identify opportunities to expand existing partnerships through additional sites, services, and lines of business.
• Develop compelling proposals and presentations that showcase Waste Solutions Canada's managed services, sustainability, and reporting capabilities.
• Use CRM data, reporting, and account performance insights to prioritize opportunities and drive results.
• Partner closely with internal teams including Operations, Customer Care, Sustainability, Finance, and Procurement to deliver exceptional client solutions.
• Travel to meet with clients and support key business opportunities as needed.

Requirements

• 10+ years of progressive experience in account management, strategic accounts, or national/multi-site account leadership.
• Proven experience leading and developing a team, including coaching, performance management, hiring, and onboarding.
• A strong track record managing a substantial book of business with responsibility for retention, growth, and profitability.
• Experience developing and executing strategic account or portfolio plans.
• Strong experience with complex commercial negotiations, renewals, and competitive RFP/RFQ processes.
• Confidence building relationships and communicating with senior-level clients and internal stakeholders.
• Comfort operating at the executive level, both internally and with senior client leadership.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong business acumen with the ability to use data and insights to make sound commercial decisions.
• Highly organized, adaptable, and comfortable managing multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and CRM systems.
• Experience in waste, recycling, sustainability, or managed services is strongly preferred.

Skills

• Microsoft Office
• CRM systems
• Communication
• Presentation
• Negotiation
• Relationship-building
• Data analysis
• Strategic planning

Location

• Remote

Work Type

• Remote
• Full-time

Experience Level

• 10+ years

Education Level

• Post-secondary education
• Degree or diploma in business or a related field preferred

Salary/Compensations

• $100k to $135k

Benefits

• Mileage reimbursement
• Cellphone reimbursement
• Group Benefits Plan
• RRSP matching options
• Company events
• Volunteer hours
• Birthday day off
• Wellness benefit

About the Company

• Waste Solutions Canada is one of the largest independent management companies for waste and recycling services in Canada.
• Recognized on the Globe and Mail’s Fastest Growing Companies in Canada list for six consecutive years.
• Great Place to Work® certified for five consecutive years.
• Recognized as one of the Best Workplaces for Mental Wellness and Inclusion in Canada in 2025.
• A leader in innovative smart waste technology and value-added solutions from coast to coast.

Equal Opportunity

• Waste Solutions Canada is an equal opportunity employer and will make accommodations available to applicants with disabilities upon request and throughout the entire recruitment process.
• We use AI tools to enhance our recruitment process, helping us identify qualified candidates efficiently and fairly.
• Every application is reviewed by our hiring team to ensure equitable, people-focused decisions.