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About the Role

Lead the team responsible for Diligent’s Atlassian and Microsoft platforms, setting the architectural direction for the wider internal IT estate. Combine people leadership, enterprise platform strategy, and technical judgment to create secure, reliable, and scalable employee experiences globally. Reduce friction, strengthen governance, and deliver business impact by modernizing service management, automating processes, and enabling AI safely.

Responsibilities

Lead, coach, and grow a global team of platform engineers and systems administrators, building a high-performing and inclusive culture.
Own the strategy, architecture, governance, and roadmap for Atlassian Cloud, including Jira, Jira Service Management, Confluence, Atlassian Guard, and Rovo.
Set the direction for Diligent’s Microsoft 365 E5 estate, including Teams, SharePoint, Exchange Online, Intune, Defender, Purview, Power Platform, and Copilot.
Design scalable integration and automation patterns across identity, HRIS, ITSM, and business systems using APIs, event-driven automation, Okta Workflows, Power Platform, and scripting.
Partner with IT Support to improve self-service, automate repetitive work, and reduce ticket volume, escalation effort, and time to resolution.
Establish strong standards for security, access governance, AI adoption, reliability, compliance, and business continuity across the internal technology estate.

Requirements

Significant experience in internal IT, platform engineering, enterprise applications, or a similar environment, including experience leading technical teams in a distributed organization.
Deep hands-on experience owning Atlassian Cloud at enterprise scale, particularly Jira, Jira Service Management, and Confluence.
Strong experience administering and governing Microsoft 365 E5, including Teams, SharePoint, Exchange Online, Intune, Defender, and Purview.
Ability to set architecture direction across identity and cloud technologies, with practical knowledge of Okta or an equivalent SSO platform, Active Directory, Entra ID, and AWS.
Proven success applying ITIL-aligned service management, automation, and self-service to improve employee support outcomes.
Strong understanding of identity and access governance, least privilege, data loss prevention, IT general controls, and audit requirements.
Track record of developing engineers, influencing cross-functional partners, and communicating technical decisions clearly to technical and non-technical audiences.

Skills

Atlassian Cloud
Jira
Jira Service Management
Confluence
Microsoft 365 E5
Teams
SharePoint
Exchange Online
Intune
Defender
Purview
Power Platform
Copilot
Okta
Active Directory
Entra ID
AWS
ITIL
API
Event-driven automation
Scripting
PowerShell
Python
Terraform
CloudFormation

Location

New York City
Washington D.C.
Vancouver
London
Galway
Budapest
Munich
Bengaluru
Singapore
Sydney

Work Type

Hybrid

Experience Level

Senior Manager
Lead

Salary/Compensations

$131,000—$164,000 USD

Benefits

Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs

About the Company

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.
The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast.
Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.
The future belongs to those who keep learning, and we are building it together.
At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Diligent created the modern governance movement.
Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose.
Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Equal Opportunity

Diligent is proud to be an equal opportunity employer.
We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes.
All final screening, evaluation, and hiring decisions are made by humans on our team.
Visa sponsorship may be available for select positions based on business needs and specific role requirements.
Sponsorship decisions are evaluated on a case-by-case basis, and eligibility should not be assumed for all opportunities.