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About the Role

The Rights of Passage (ROP) Resident Advisor (RA) provides supportive services to up to 20 young people aged 16-21 living in an ROP site in the Bronx. The RA supports all aspects of the program, assists youth holistically, and is responsible for cooking meals and maintaining the cleanliness of the site. This role requires independent judgment, proactivity, flexibility, and excellent communication and problem-solving abilities in a rapidly changing environment.

Responsibilities

Directly engages, supervises, and supports youth residing at the ROP site.
Ensures that the site, including youths' rooms, is clean and kept in a good and safe condition.
Welcomes youth to the site and orients them to site expectations, CHNY's mission and principles, and child protection policies and protocols.
Assists youth with preparation for the day, ensuring they are awake, fed, and on their way to work, school, or other activities in a timely manner.
Monitors program and client activities to ensure a safe and secure environment.
Cooks, or assists in the cooking of meals for the youth, engaging with them during mealtimes and facilitating post-meal clean up.
Assists in keeping the site clean and well-maintained by participating in daily tidying up and facilitating the work of facilities and maintenance staff.
Provides support to Case Managers as needed, including distributing appointment slips, appointment follow-ups, collection and filing of paperwork, file maintenance, and file compliance.
Maintains records in the Efforts to Outcomes (ETO) computer system, and enters all required documentation in a timely manner.
Escorts youth to other agencies and services when necessary (e.g., hospitals, school visits).
Maintains healthy, supportive relationships with the youth, mindful of boundaries and mutual respect.
Leads and/or participates in recreational and holiday activities at the site and off-site trips.
Completes incident reports by the end of the shift and submits them to appropriate parties.
De-escalates crises and attends to emergencies following agency protocol, as needed.
Participates in all required training, either in-person or via CHNY's online Learning Management System (Relias).
Actively participates in the training and implementation of evidence-based and other proven models.
Embraces a data-driven culture that is outcomes-oriented and creatively responsive to programmatic challenges.
Promotes a healthy, inclusive, and equitable organizational culture and a thriving, engaged staff.
Promotes child protection within the site and is diligent about the safety of clients and fellow staff members.
Upholds CHNY's mission, vision, principles, standards of conduct, policies, and procedures.
Performs other duties as assigned and needed.

Requirements

High school, GED, or one year of relevant work experience is required.
Experience working with at-risk youth is strongly preferred.
Driver's license preferred.
Interest in working with youth who have experienced homelessness is required.
Strong multi-tasking skills are required.
Positively responds to supervision and coaching.
Excellent verbal, written, and problem-solving abilities are required.
Willingness and ability to move throughout the day is required.
A strong focus on child protection and ensuring the safety of residents is required.
Flexibility in the work schedule is required, including weekends, evenings, and holidays if needed.
Adherence to attendance and punctuality requirements is a must.
Dedicated to the mission of Covenant House.

Skills

Energetic
Creative
Diligent
Multi-tasking
Problem-solving
Communication
Independent judgment
Proactivity
Flexibility
Upbeat demeanor
Comfortability driving a 7-passenger van is a plus

Location

Bronx

Work Type

Full-time

Experience Level

Entry-level
1 year of relevant work experience

Education Level

High school diploma or GED
Bachelor's Degree Preferred

Benefits

Medical
Vision
Dental
Life & Supplemental Life Insurance
Short-term and Long-term disability insurance
Eligibility for medical benefits begins on the date of hire
PTO includes three weeks of vacation in the first year
Ten holidays
13 sick days
Five personal days
Birthday days off
403b with employer contribution after 12 months

About the Company

Covenant House New York (CHNY) is an organization that operates transitional living programs for youth.
ROP is a transitional living program funded by the NYC Department of Youth and Community Development.
As these sites are new to CHNY, the RA will need to be comfortable in a rapidly changing environment where processes and protocols are being developed and refined as the program is operating.