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About the Role
We’re hiring a Product Manager to turn real-world security expertise into Social Intelligence software that helps teams identify credible threats sooner and protect people when it matters most. Social Intelligence is one of the fastest-moving areas of our product, and you will own how AlertMedia solves the hard problem of separating meaningful threat indicators from the overwhelming volume of open-source information.
Responsibilities
- Develop deep expertise in customer personas, including corporate security, intelligence analysts, executive protection, threat assessment, and brand/communications teams.
- Continuously interview customers and prospects to gather specific problem statements.
- Maintain a clear view of current product strengths, areas for improvement, and future problem-solving opportunities.
- Track industry trends, threat landscape shifts, and competitive developments to inform the product roadmap.
- Own the Social Intelligence roadmap, making decisions on what to build, defer, or decline with clear reasoning.
- Balance business objectives, customer needs, and industry trends when sequencing work.
- Define problem sets and jobs to be done for each initiative.
- Partner with Engineering and Design to translate customer problems into specifications and acceptance criteria.
- Break large initiatives into smaller, value-delivering increments.
- Manage the product development process through grooming, scope decisions, testing, and launch readiness.
- Use AI development and design tools to build working prototypes and test concepts.
- Define success metrics before launch, including adoption, analyst efficiency, signal quality, retention, and revenue contribution.
- Analyze product usage data and customer outcomes post-release.
- Work with Product Marketing to position new capabilities and equip customer-facing teams.
- Translate product functionality into narratives and practical applications for sales, customer success, and support.
Requirements
- Operational experience protecting people, businesses, or brands in corporate security, intelligence, threat assessment, executive protection, law enforcement, military, or a global security operations center.
- Hands-on experience using social and open-source threat intelligence products as a practitioner.
- Working knowledge of manual open-source intelligence tradecraft, including source discovery and validation, platform-specific search, geolocation, imagery verification, persona analysis, and corroboration.
- Product management experience, or demonstrated ownership of a product-adjacent function.
- Strong analytical judgment and comfort making decisions with incomplete or conflicting information.
- Advanced written and verbal communication skills.
- Comfort with tools like Jira, Confluence, and product analytics software.
- A collaborative, no-ego approach.
- Ability to manage multiple priorities in a fast-moving environment.
- Resourcefulness.
- Energetic, empathetic, and earnest demeanor.
- Consistent record of delivering quality work on schedule.
Skills
- Social Intelligence
- Open-source intelligence tradecraft
- Product management
- Analytical judgment
- Communication skills
- Jira
- Confluence
- Product analytics software
- AI development tools
- AI design tools
- Threat assessment frameworks (bonus)
Location
- Remote, U.S.-based
- Austin (preferred)
Work Type
- Full-time
Experience Level
- Mid-level
Salary/Compensations
- Competitive Base Salary + Company-Wide Bonus program
Benefits
- Generous and flexible time off
- Parental leave policies
- Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
- 401K with generous company match
- Amazing rewards and incentives
- Commitment to community service
- Ongoing career development opportunities
About the Company
- AlertMedia helps organizations protect their people and businesses through all phases of an emergency.
- Our award-winning threat intelligence, emergency communication, and travel risk management solutions help companies identify, respond to, and recover from critical events faster and more confidently.
- AlertMedia supports essential communication for thousands of leading businesses in over 150 countries.
- We are an AI-forward company.
- We are one of the fastest growing software companies in the nation.
- We are a Best Places to Work company 10 years in a row.
Equal Opportunity
- We are an equal opportunity employer focused on creating a collaborative and exciting place for all to work.
- Ensuring a diverse, inclusive, and equitable workplace for all people is key to our success and core to our values.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.