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About the Role

The Senior Manager, Individual Philanthropy oversees a comprehensive annual giving program, developing and implementing strategies to acquire new donors, retain and increase support from existing donors, and grow individual giving revenue. This role builds donor relationships and creates opportunities for increased engagement and giving through various fundraising initiatives. The Senior Manager also manages ACC’s Boroughbred Buddy monthly giving program and cultivates and stewards a portfolio of donors, playing an important role in the Philanthropy department’s moves management strategy.

Responsibilities

Manage ACC’s annual giving program, developing and implementing strategies for donor acquisition, renewal, and upgrade through email, direct mail, and other individual giving initiatives.
Develop and manage the annual appeals calendar and plan, write, and execute solicitation, cultivation, and stewardship communications to support annual revenue goals.
Manage a portfolio of donors in the $250–$5,000 range, developing personalized cultivation, solicitation, and stewardship strategies to deepen relationships and increase donor engagement and giving over time.
Manage and grow ACC’s Boroughbred Buddy monthly giving program, including strategies to acquire, retain, steward, and upgrade monthly donors while strengthening long-term participation.
Support the Philanthropy department’s moves management strategy by identifying opportunities to cultivate and advance individual donors through the giving pipeline, from initial giving through increased levels of engagement and support.
Analyze individual giving performance and donor trends to inform fundraising strategy, including acquisition, retention, renewal, upgrades, monthly giving, and appeal performance.
Track progress toward individual giving revenue goals and contribute to annual budgeting, forecasting, and financial projections for the individual giving program.
Identify donors with the potential for increased giving and work with the Philanthropy team to move qualified major gift prospects into appropriate portfolios for continued cultivation and relationship management.
Ensure donor interactions, cultivation activities, and moves are accurately and consistently documented in Raiser’s Edge and maintain appropriate follow-up for assigned donors and prospects.
Conduct prospect research and prepare donor profiles, briefing materials, and other information to support donor meetings and cultivation activities.
Collaborate with Marketing & Communications department and other internal teams to coordinate fundraising communications, messaging, and solicitations across channels.
Create, build, test, and deploy fundraising emails and donor communications in Mailchimp, ensuring accuracy, appropriate audience segmentation and timely execution.
Create and manage online fundraising campaigns and donation forms in GoFundMe Pro, including campaign setup and donor-facing content.
Work with Philanthropy Operations to support audience segmentation, donor data needs, list preparation, and reporting for individual giving initiatives.
Support the continued growth of ACC’s Legacy Society through planned giving cultivation, stewardship, and donor communications.
Support various donor cultivation, stewardship, and fundraising events in collaboration with the Philanthropy team and outside consultants.
Stay informed of individual giving trends, fundraising practices and opportunities that may strengthen ACC’s annual giving and donor engagement strategies.
Supervise assigned Philanthropy staff, including setting priorities, providing guidance, and supporting professional development.
Achieve Fear Free certification within 30 days of hire.
Perform other duties as assigned by supervisor.

Requirements

Bachelor’s degree and 5–7 years of progressively responsible experience in nonprofit fundraising required, including demonstrated experience managing annual giving programs.
Demonstrated experience developing fundraising appeals and donor communications, with excellent writing, editing, and storytelling skills.
Experience managing a portfolio of individual donors and developing cultivation, solicitation, and stewardship strategies.
Experience working with donor databases and fundraising platforms; experience with Raiser’s Edge NXT, GoFundMe Pro (formerly Classy), and Mailchimp strongly preferred.
Excellent organizational and project management skills, with strong attention to detail and the ability to manage multiple priorities and deadlines.
Strong analytical skills and the ability to evaluate fundraising results and donor data to inform strategy and identify opportunities for growth.
Excellent interpersonal and verbal communication skills, with the ability to build and maintain strong relationships with donors, colleagues, and other stakeholders.
Ability to handle sensitive donor information with discretion and maintain a high degree of accuracy and confidentiality.
Experience supervising and supporting staff.
Proficiency in Microsoft Office, including Word, Excel, Outlook, and PowerPoint.
Flexibility to adapt to changing priorities and take on new responsibilities in a growing department.
Enthusiastic, imaginative, and creative approach with a “can-do” attitude.
Demonstrated interest in animal welfare and commitment to ACC’s mission and values.

Skills

Fundraising
Annual Giving Programs
Donor Acquisition
Donor Retention
Donor Engagement
Donor Stewardship
Individual Giving
E-appeals
Direct Mail
Personal Outreach
Monthly Giving Programs
Moves Management
Writing
Editing
Storytelling
Donor Databases
Fundraising Platforms
Raiser's Edge NXT
GoFundMe Pro
Mailchimp
Organizational Skills
Project Management
Attention to Detail
Analytical Skills
Interpersonal Skills
Verbal Communication
Relationship Building
Confidentiality
Staff Supervision
Microsoft Office Suite
Microsoft Word
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Prospect Research
Marketing Communications
Event Planning
Planned Giving
Data Analysis
Budgeting
Forecasting
Financial Projections

Location

NYC Headquarters, 11 Park Place, Lower Manhattan
Travel to ACC’s five Animal Care Centers across the five boroughs
Travel to fundraising and media events

Work Type

Hybrid
Salaried
Full-time

Experience Level

Senior Manager
5-7 years of progressively responsible experience in nonprofit fundraising
Experience managing annual giving programs
Experience managing a portfolio of individual donors
Experience supervising and supporting staff

Education Level

Bachelor’s degree

Benefits

Generous paid-time-off (PTO) package including vacation time, birthdays off, personal days and sick pay.
Open access Cigna medical, dental and vision insurance at a low premium.
401K and Pension
Life Insurance
On-the-job training for 2-4 weeks.
Periodic all staff trainings (safety, DEI, cross training, growth opportunities).
Eligibility for Public Service Loan Forgiveness (PSLF) program.
Compassionate end-of-life services for pets.

About the Company

ACC is one of the nation’s largest open-admission animal shelters, whose mission is to End Animal Homelessness in NYC.
ACC touches the lives of nearly 20,000 animals each year.
ACC is a resource to the community, always seeking ways to keep the human-animal bond intact.
ACC has a 90% placement rate and progressive, life-saving initiatives contribute to the successful placement of animals.
ACC strives to find loving homes for homeless and abandoned cats, dogs, guinea pigs and rabbits by adopting animals directly to the public and partnering with over 200 dedicated animal placement organizations.
ACC helps keep NYC communities safe and rescues animals in need, responding to emergencies and keeping doors open 24/7 for people and animals in need.
ACC offers many low-cost services to pets and people in need.