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About the Role

Allied Maker is seeking a polished, highly capable professional to join our Client Strategy team as Assistant Showroom Manager. This is a junior, mentored role for someone who already operates at a high standard and is ready to expand their capabilities within a luxury design and manufacturing studio. The role exists to make every interaction feel calm, competent, personal, and unmistakably Allied Maker.

Responsibilities

Manage client communication, including answering inbound calls and general inquiries with warmth, composure, and clarity.
Represent Allied Maker through a voice and tone appropriate to a luxury design studio.
Listen carefully, ask thoughtful clarifying questions, and route inquiries appropriately.
Respond to general email inquiries promptly and professionally.
Recognize when an issue should be escalated and communicate it clearly to the appropriate team member.
Handle moments of client frustration with patience, discretion, sound judgment, and emotional intelligence.
Follow through on client needs and ensure that commitments are not lost between conversations.
Welcome visiting clients, designers, architects, vendors, and guests to the showroom.
Ensure that every arrival and showroom interaction reflects the Allied Maker brand.
Guide visitors through the collection and provide thoughtful, accurate product information.
Maintain a showroom environment that is organized, polished, presentable, and ready for clients at all times.
Coordinate appointments, refreshments, meeting preparation, and transitions between visits.
Monitor showroom materials, samples, literature, and supplies.
Support the planning and execution of showroom events, trade programs, and presentations.
Support the Client Strategy team with scheduling, follow-up tracking, document preparation, and CRM updates.
Prepare materials for client meetings, showroom visits, presentations, and trade events.
Assist with sample requests, shipments, mail, and related operational tasks.
Maintain accurate client and project information in internal systems.
Track open items and follow through until they are resolved.
Help ensure that information moves cleanly between clients, the showroom, and the broader Allied Maker team.
Take ownership of recurring responsibilities and complete them reliably without repeated prompting.
Develop a thorough understanding of Allied Maker’s collections, materials, finishes, specifications, and custom capabilities.
Learn the design intent and craftsmanship behind the products.
Build an understanding of the lighting industry and the needs of architects, interior designers, lighting designers, and other specifiers.
Ask thoughtful questions, retain information, and apply what you learn in future client interactions.
Accept feedback constructively and incorporate it into your work.
Take on increasing client and showroom responsibility as your knowledge and capability grow.

Requirements

Approximately 2 to 4 years of experience in a polished, client-facing environment.
Experience in luxury retail, fashion, hospitality, showrooms, galleries, design, or a related field is preferred.
Exceptional written and verbal communication skills.
A natural ability to make people feel welcomed, understood, and well cared for.
High attention to detail and strong organizational habits.
Reliable follow-through and the discipline to close loops.
Composure when working with discerning clients, significant projects, and complex timelines.
Genuine curiosity about design, materials, craftsmanship, and how things are made.
Strong judgment about when to act independently and when to ask for guidance.
Proficiency with standard business tools.
Experience with Wrike or NetSuite is helpful but not required.
Availability to work on-site in the Tribeca showroom Monday through Friday, from 9:00 AM to 6:00 PM.

Skills

Client service
Communication
Judgment
Curiosity
Attention to detail
Organization
Follow-through
Composure
Business tools proficiency

Location

Tribeca showroom

Work Type

On-site
Full-time

Experience Level

Junior
2-4 years

Salary/Compensations

$75,000 to $85,000

Benefits

Health insurance
Dental insurance
Vision insurance
401(k) with a 4% company match
Paid time off
Company holidays
Direct mentorship from company founders and senior leadership
Exposure to significant residential, hospitality, and commercial design projects
Opportunity to represent a real product with a meaningful story
Meaningful room to grow

About the Company

Allied Maker delivers luxury-crafted, highly engineered, sophisticated yet simple lighting fixtures, proudly produced in the United States and shared worldwide.
We are passionate about using the finest materials, embracing natural patinas, and honoring the art of artisan craftsmanship.
We create our parts in-house and collaborate with the best local makers to produce fixtures made with love by skilled artisans.
Founded in 2012 as a garage woodworking studio on the North Shore of Long Island, Allied Maker has grown into a design studio with a strong manufacturing backbone.
How we care for our clients is central to everything we build.

Equal Opportunity

Allied Maker is an equal opportunity employer.
We welcome applicants whose experience, discipline, warmth, and point of view can contribute to the strength of our team.