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About the Role

AI Operations exists to close the gap between promising AI solutions and actual changes in team workflows. This role focuses on embedding deeply with teams to understand their work, identify constraints, and build AI-powered solutions that deliver measurable improvements and lasting change.

Responsibilities

• Embed with teams across Mercury to deeply understand their work and identify areas for AI improvement.
• Partner with functional leaders to define clear success metrics before building solutions.
• Build and deploy AI-powered workflows, automations, and internal tools using the AI Engineering platform.
• Test and iterate on solutions to achieve measurable results, not just production readiness.
• Lead change management efforts, including training, documentation, and ongoing support, to ensure new workflows are adopted.
• Create durable handoffs with reliable tools, clear operating documentation, and accountable owners.
• Help write the playbook for AI Operations, defining success criteria, duration, handoff requirements, and focus areas.

Requirements

• 4–7 years of experience in management consulting, business operations, product operations, or a similar role owning a business outcome end-to-end.
• Hands-on experience building with AI (agents, workflows, automations, internal tools), not just using AI products.
• Comfort defining KPIs, plans, and builds in ambiguity, and defending them to stakeholders.
• Proficiency with tooling (APIs, low-code/no-code builders, SQL) to assess feasibility.
• Ability to communicate effectively and sell solutions to teams.
• Experience in fintech or SaaS industry is a plus.

Skills

• AI implementation
• Workflow automation
• Change management
• Training and documentation
• API integration
• Low-code/no-code development
• SQL
• Business analysis
• Stakeholder management

Location

• New York City, US
• Los Angeles, US
• Seattle, US
• San Francisco Bay Area, US
• Other US locations
• Canada

Work Type

• Full-time
• Hybrid

Experience Level

• Mid-level
• Senior

Salary/Compensations

• US employees in NYC, LA, Seattle, or SF Bay Area: $180,200—$225,200 USD
• US employees outside of NYC, LA, Seattle, or SF Bay Area: $162,200—$202,700 USD
• Canadian employees: $170,300—$212,800 CAD

Benefits

• Base salary
• Equity (stock options/RSUs)
• Competitive salary and equity ranges within the SaaS and fintech industry
• Reasonable accommodations for applicants with disabilities

About the Company

• Mercury is building the financial stack for startups, aiming to make complex financial workflows simple and magical.
• Mercury is a fintech company providing banking services through Choice Financial Group and Column N. Members FDIC.

Equal Opportunity

• Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer.
• All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic.
• We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs.