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About the Role
As a senior Customer Success Manager, you will have ownership of driving engagement and value for a portfolio of enterprise customers with a particular focus on our US-based clients.
Responsibilities
- Manage, support and develop a portfolio of enterprise customers (B2B)
- Connect with stakeholders (executive level and day to day) to understand and develop expertise when it comes to what drives user value and engagement
- Develop the business by identifying patterns and synergies between different end-user use cases
- Proactively share customer learnings and insights with the broader Stravito team.
- Report to the Lead Customer Success Manager for the US
- Work closely with Product, Tech & Design to make it happen!
Requirements
- 5+ years experience as an enterprise Customer Success Manager, experienced managing complex fortune 1000 accounts.
- Customer mindset - knowing what to listen for, be able to separate between what is being said and what the underlying drivers are
- Business-orientation - constantly thinking of how to grow and scale your customer.
- Ability to thrive in start-up and remote-first environments
- Strong interpersonal and communication skills
- Fluency in English, both spoken and written
Location
- Georgia
- Missouri
- New Jersey
- New York
- North Carolina
- Ohio
- South Carolina
- Texas
- Virginia
Work Type
- Remote-first
Experience Level
- Senior
Salary/Compensations
- $110,000 – $129,000 per annum
Benefits
- Company events
- Fun, collaborative environment
- Zero micro-management
- Cultivate your own processes
- Competitive compensation package
- Possibility of working with cutting-edge technology (such as GenAI)
About the Company
- Stravito transforms how Consumer Insights professionals and Brand Managers work by building AI that automates their core workflows while eliminating hallucinations.
- We help world-leading organizations across industries accelerate strategic decision-making by turning millions of market research documents into intelligent systems that generate reports, discover insights proactively, and synthesize knowledge across sources.
- We are a diverse and international team of 100 with more than 30 different nationalities.
- Our operating principles are: simplicity first, an “own it, do it” mentality, embracing different perspectives, and enjoying the journey together.