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About the Role

As the leader of the Housekeeping Department, you will manage the housekeeping and laundry facilities of the hotel in a safe and cost-effective manner to achieve maximum guest satisfaction and protect hotel assets. Embrace the Company Culture and Guiding Principles.

Responsibilities

• Schedule associates based on forecasted occupancy and adjust staffing for sudden changes.
• Plan, assign, and supervise daily activities of housekeeping and laundry staff.
• Assume roles of housekeeper, laundry person, or house person as needed.
• Conduct continuous inspections to assess the hotel's overall cleanliness and condition.
• Schedule and supervise rotational and special cleaning programs.
• Ensure the team has necessary tools and equipment.
• Collaborate with maintenance by generating work orders and participating in preventative maintenance.
• Manage the Lost and Found.
• Coordinate room availability with front office management.
• Maintain accurate records, logs, parts lists, and manuals.
• Monitor customer comment cards to identify and resolve problem areas.
• Monitor budget and control expenses to increase productivity.
• Maintain proper inventory levels, manage cost per room for supplies and labor, and perform monthly inventory.
• Select qualified associates, provide orientation and training, and conduct regular skills training.
• Communicate performance standards to associates.
• Develop associates to maximize potential and prepare for future opportunities through counseling and identifying development needs.
• Ensure consistent, fair, and respectful disciplinary action according to hotel guidelines.
• Create a positive work environment for all associates.
• Develop and implement strategies to achieve associate satisfaction.

Requirements

• Act as the Manager On Duty when assigned.
• Assist in other hotel areas when needed to support operations.
• Keep immediate supervisor informed of significant problems or unusual matters.
• Perform all duties efficiently and in accordance with company policies and procedures.
• Maintain a positive working relationship with all company associates.
• Utilize Management Company resources effectively through regular communication.
• Possess strong attention to detail.
• Ability to communicate verbally and in writing with guests and team members.
• Ability to work and interact with associates at all levels.
• Ability to direct and oversee multiple tasks simultaneously.
• Excellent communication, organizational, and customer service skills.
• Project a favorable image of the hotel to the public at all times.
• Must have open availability, including weekends and holidays.

Skills

• Attention to detail
• Verbal communication
• Written communication
• Interpersonal skills
• Task management
• Organizational skills
• Customer service skills
• Leadership

Location

• Onsite

Work Type

• Full-time

Experience Level

• Management

Benefits

• Competitive Pay
• Bonus Opportunities
• Training & Development
• Opportunity for Advancement
• Medical
• Dental
• Vision
• 401k with Match
• Paid Time Off
• Holiday Pay
• Free Parking
• Hotel Discounts

About the Company

• An organization driven by Guiding Principles: Associate Engagement, Presentation of our Hotels, Driving Guest Loyalty, Ensuring Financial Success, Community and Global Focus.
• Reputation for providing genuine hospitality and exceeding guest expectations.
• Passion for serving guests and providing unforgettable experiences.
• Creates loyal relationships by delivering on promises with accountability, attention to detail, integrity, and superior quality and service.

Equal Opportunity

• The Company provides equal employment opportunities to all Associates and applicants for employment without regard to race, color, national origin, sex (including pregnancy, sexual orientation, transgender status, or gender identity or expression), marital status, religion, age, disability, genetic information, veteran status, or any other characteristics protected by federal, state, or local laws.