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About the Role

This is a Drain Technician role with our residential/commercial plumbing team, focused on drain and sewer line service from first call to final walkthrough. We are looking for a plumbing technician whose expertise lies heavily in resolving drain calls, who takes pride in diagnosing the real problem, shows up on time, treats every home like it's their own, and leaves clients feeling like they got more than what they paid for. If you're ready to be treated like more than just another plumber and want to be a part of a skilled and supportive team, this role is for you.

Responsibilities

Responds to service calls for clogged, slow, or backed-up drains and sewer lines.
Uses cameras and locators to accurately diagnose root cause (roots, collapse, grease, bellies, etc.).
Performs snaking, hydro-jetting, and drain clearing using proper equipment for the job.
Identifies when a repair (vs. a clear) is needed and clearly communicates that to the client.
Explains findings, options, and pricing in plain language before starting work.
Provides honest and lasting recommendations.
Leaves the work area clean and the client confident in the work performed.
Documents diagnostics, camera footage, job notes and proposals accurately in the CRM system.
Accurately completes invoices, photos, and paperwork same-day.
Communicates follow-up needs to dispatch or supervisors (parts, permits, callbacks, etc.).
Maintains truck stock, tools, and equipment in good working order.
Reports equipment issues before they become bigger problems.
Follows safety protocols on every job site.

Requirements

Proven experience in drain cleaning, sewer line service, and general plumbing (drain-specific experience preferred).
Comfortable operating cameras, locators, snakes, and jetters.
Strong communication skills — able to explain technical issues to non-technical clients.
Valid driver's license and clean driving record.
Physically able to perform the work (crawl spaces, lifting equipment, outdoor conditions).
Dependable, punctual, and takes pride in a job done right the first time.

Skills

Drain cleaning
Sewer line service
General plumbing
Camera operation
Locator operation
Snake operation
Hydro-jetting operation
Client communication
Problem diagnosis
Equipment maintenance

Location

On the road

Work Type

Full-time
Residential
Commercial

Experience Level

Commensurate with experience

Salary/Compensations

$30-$40 per hour

Benefits

Free uniforms
Health insurance
Opportunity for advancement
Paid time off
Parental leave
Training & development
Vision insurance
Wellness resources
401(k)
401(k) matching
Company car
Competitive salary
Dental insurance
Ongoing training on new equipment and techniques
Supportive team
Clear path to grow into additional responsibilities
Well-maintained trucks and equipment
Leadership support

About the Company

Reliable, Skilled, and Already the Drain Expert Clients Trust