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About the Role

The Assistant General Manager (AGM) is responsible for the day-to-day management of all restaurant operations, serving as a key contact for customers and leading kitchen and service teams. This role requires independent decision-making, excellent communication, and a focus on maximizing sales, customer satisfaction, and profitability while ensuring high standards of sanitation, safety, and food quality.

Responsibilities

• Manage, supervise, and direct all hourly employees, including daily activities, work assignments, and time off requests.
• Conduct periodic performance evaluations, coaching, and corrective discipline for team members.
• Oversee kitchen operations and promptly address any issues.
• Direct employee work, including setting hours, weekly schedules, and assigning tasks.
• Drive sales and guest satisfaction; manage food costs, inventory, utility usage, and Health Department ratings.
• Ensure food quality through high standards of cleanliness, organization, and sanitation.
• Ensure execution of the CHARM Service Model with every guest.
• Provide and schedule training for Front of House and Back of House teams on policies, procedures, and specifications.
• Supervise and oversee the production and preparation of food and beverages according to established recipes.
• Resolve guest recovery situations using discretion.
• Follow the Operations Playbook for consistent daily operations and address non-compliance.
• Utilize the digital manager logbook for shift notes, product needs, equipment repairs, and staffing updates.
• Enforce appropriate security measures to ensure employee and guest safety.
• Manage and recommend cost controls for food, supplies, and liquor expenses, including conducting weekly inventory.
• Understand, manage, and enforce safe food handling procedures.
• Adhere to company policies, procedures, wage and hour regulations, and filing responsibilities.
• Ensure equipment is in good repair and take steps to address necessary repairs or remove faulty equipment.
• Manage processes including line checks, pull thaw, prep lists, food inventory, beverage cost, truck orders, and food safety.
• Coach the team to ensure food and beverages are prepared to Ruby Tuesday recipe specifications.
• Maintain a valid food safety certificate and any necessary local compliance certifications.
• Execute new initiatives, including new product and menu rollouts, requiring creativity and initiative.

Requirements

• Must be at least 21 years old.
• High School Diploma or High School equivalency required.
• ServSafe Certified preferred or able to obtain certification prior to completion of training.
• Valid Driver's License.
• Commitment to excellence in friendly service.
• Proven ability growing sales.
• Ability to inspire and motivate others.
• Able to analyze issues and problem solve.
• Sets clear goals for themselves and their team.
• Demonstrates strong verbal and written communication skills.
• Foster collaboration and team work within your team.
• Ability to work up to 55 hours per week.
• Ability to stand or walk for hours at a time.
• Frequently required to hear, speak, walk, crawl, climb, stand, reach, bend, balance, kneel, stoop, lift and carry items up to 50 lbs.
• Ability to tolerate significant changes in temperature.
• Ability to handle frequent immersion of hands in water and cleaning or sanitizing solutions.
• Requires specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Reasonable accommodations are provided for individuals with disabilities or pregnancy.

Skills

• Communication skills
• Decision-making skills
• Business judgment
• Supervision
• Training
• Problem-solving
• Teamwork
• Leadership

Location

• MIDDLETOWN, NY 10940

Work Type

• Full-time

Experience Level

• 2 years of hands-on restaurant management experience preferred

Education Level

• High School Diploma or High School equivalency required
• Bachelor's Degree preferred

Salary/Compensations

• $58,000.00 - $63,000.00 Salary/year