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About the Role

U.S. Money Reserve is seeking a Quality Assurance Coordinator. This role requires active listening skills, the ability to work around policy and procedures, and a team player who is comfortable working independently.

Responsibilities

• Review recorded sales & verification calls to ensure compliance with company policies.
• Review voicemail messages left for Sales and ensured follow-up.
• Verify orders when call volume is high.
• Learn all the processes within the QA Department.
• Review orders from start to finish to ensure accuracy.
• Process requests from Sales to update customer records.
• Back-up Receptionist position for breaks on occasion.
• Other duties & special projects as assigned.

Requirements

• Customer service skills
• Strong attention to detail while maintaining focus on overall quality of work.
• Excellent phone etiquette
• Ability to effectively communicate in writing.
• Mid-level proficiency in Microsoft Word, Excel & Outlook
• Proficient typing at least 60 wpm
• Minimum 2 years of clerical work experience
• Experience in a Quality Assurance or Compliance position a plus.
• High School Diploma (or equivalent) required
• Minimum 1 year customer service experience required.

Skills

• Active listening
• Work around policy and procedures
• Work independently
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook
• Typing 60 wpm

Location

• Austin, TX 78746

Work Type

• Full Time
• In person
• Day Shift

Experience Level

• Minimum 2 years of clerical work experience
• Previous QA experience preferred
• Minimum 1 year customer service experience required

Education Level

• College degree preferred but not required
• High School Diploma (or equivalent) required

Salary/Compensations

• $22.00 - $24.00 Hourly

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

About the Company

• Founded in 2001, U.S. Money Reserve has grown into one of the world's largest private distributors of U.S. and foreign government-issued gold, silver and platinum legal tender products.
• Hundreds of thousands of clients across the country rely on U.S. Money Reserve to diversify their assets with physical precious metals, primarily in the form of U.S. gold and silver coins.