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About the Role

As a Manager, Restaurant Success in the SMB Merchant Network, you will oversee a team of Associate Account Managers and Senior Associate Account Managers, assigned to a region. You will play a crucial role in leading and supporting your team to achieve strategic objectives and foster strong client relationships.

Responsibilities

• Lead, mentor, and develop a team of associate account managers to ensure high performance, engagement, and career growth through coaching and ongoing feedback.
• Foster a collaborative and supportive team environment that promotes excellence in client service and achievement of goals.
• Model creative thinking and problem-solving for the team, providing guidance and support in developing unique solutions.
• Monitor team performance, track progress against targets, and take proactive measures to address challenges and capitalize on opportunities.
• Serve as a supplemental, and sometimes key, point of contact for clients, building and maintaining strong relationships based on trust, transparency, and effective communication.
• Collaborate closely with sales, marketing, product, and customer support teams to ensure seamless coordination and delivery of services to clients.
• Provide insights and feedback from client interactions to inform product development, marketing strategies, and overall business initiatives.
• Act as a liaison between associate account managers and other internal stakeholders to facilitate effective communication and problem resolution.

Requirements

• Bachelor’s Degree or equivalent years of experience and High School degree/GED
• 5+ years of relevant work Sales process experience
• 1+ years of management/leadership experience is required
• Proficiency in CRM software and Microsoft Office suite.
• Native-level fluency in English is required.
• Candidates fluent in Mandarin or Spanish are strongly preferred.
• Excellent communication skills, both verbal and written, with the ability to effectively engage and influence stakeholders at all levels.
• Strong analytical and problem-solving skills, with the ability to interpret data, identify trends, and develop actionable insights.
• Ability to thrive in a fast-paced, dynamic environment and adapt quickly to changing priorities and business needs.

Skills

• CRM software
• Microsoft Office suite
• English fluency
• Mandarin fluency (preferred)
• Spanish fluency (preferred)
• Communication skills
• Analytical skills
• Problem-solving skills

Location

• New York City
• Chicago

Work Type

• Hybrid (3 days a week in the office)

Experience Level

• 5+ years of relevant work Sales process experience
• 1+ years of management/leadership experience

Education Level

• Bachelor’s Degree or equivalent years of experience and High School degree/GED

Salary/Compensations

• Illinois: $80,000- $100,000 ($100,000 - $125,000 OTE)
• New York: $88,000 - $110,000 ($110,000 - $137,500 OTE)
• Uncapped commission with a base salary

Benefits

• Competitive compensation package with equity
• 401(k)
• Choice of medical, dental, and vision plans
• Company paid short and long term disability coverage
• Paid time off
• Flexible time off for exempt employees
• Paid vacation for non-exempt employees
• Paid sick leave
• Paid parental leave
• Discounted meals
• Exclusive perks across the Wonder family of brands

About the Company

• Grubhub is a leading U.S. ordering and delivery marketplace featuring over 415,000 merchants in more than 4,000 cities.
• Grubhub elevates online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience.
• Grubhub offers integrated grocery delivery and exclusive loyalty programs.
• Grubhub is now part of Wonder, operating with renewed momentum and the energy of a powerhouse startup.

Equal Opportunity

• Wonder hires with an objective lens, evaluating people for their potential while championing diversity, equity, and inclusion.
• Wonder does not discriminate based on race, color, religion, gender identity or expression, sexual orientation, national origin, age, military service eligibility, veteran status, marital status, disability, or any other protected class.
• Wonder participates in the federal government's E-Verify program to confirm employment eligibility.
• Wonder provides accommodations during the interview process upon request.