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About the Role

The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results.

Responsibilities

• Consistently deliver extraordinary service to all customers
• Exceed all sales and service personal goals and targets
• Exceed all sales and service brand goals and targets
• Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients
• Share expert level of product knowledge with entire store selling team
• Maintain solid relationships with buyer, vendor, and selling manager
• Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis
• Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars
• Perform floor recovery, visual merchandising, price change, and related sales support tasks
• Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc
• Resolve all customer service issues and partner with selling management on any issues outside of guidelines
• Perform other duties, as assigned

Requirements

• Proven ability to exceed sales targets
• Highly collaborative; working with and through others in a team-oriented environment
• Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision
• Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays
• Minimum of two or more years experience in a commission-based sales environment
• Prior retail sales experience in a luxury environment preferred
• Perfectly bilingual French and English

Skills

• Product knowledge
• Sales
• Customer service
• Clienteling
• Visual merchandising
• Make-up artistry
• Aesthetics

Work Type

• Full-time

Experience Level

• Minimum of two or more years experience in a commission-based sales environment
• Prior retail sales experience in a luxury environment preferred

Education Level

• High school diploma
• Make-up artistry or aesthetics certificate may be required for certain brands

Salary/Compensations

• $17.60 - $25.25 per hour
• Eligible for commission in addition to base pay

Benefits

• Competitive total compensation
• Generous employee discount
• Pension
• Health & dental benefits
• Tuition assistance
• Continuous learning and development
• Comprehensive benefits package
• Enticing perks
• Pension matching
• Incentives
• Contests

About the Company

• Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow.
• From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

Equal Opportunity

• Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace.
• Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger.
• If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process.
• All requests are confidential and used only to meet candidate needs.