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About the Role

This role involves capturing patient visit details into the EMR, assisting physicians with patient care and procedures, and supporting site management with patient flow, inventory, and lab follow-ups. It offers excellent exposure to the healthcare profession, serving as a valuable experience for those pursuing careers in medicine.

Responsibilities

• Capture accurate and detailed documentation of patient visits into the EMR in a timely manner.
• Assist the physician with basic patient care and medical procedures.
• Assist site management with directing patient flow, inventory, and following up on labs.
• Ensure site lab compliance with Department of Health (DOH) Regulations.
• Provide unparalleled customer service to patients, adhering to established protocols and work processes.
• Manage patient volume without compromising quality.
• Assist the physician with basic patient care and medical procedures, including phlebotomy, Urine Drug Screens, lab processing, fit testing, rapid point of care testing, UA, EKG, and procedure set ups.
• Ensure Department of Health (DOH) compliance of site lab and exam rooms, including logbook maintenance, checking for expired medications and supplies, and proper handling of specimens.
• Escort patients to exam rooms, x-rays, or other facilities on site as needed.
• Maintain a quick pace in a fast-paced urgent care facility for the duration of the scheduled shift (8-12 hours except for meals/break time).
• Facilitate necessary diagnostic tests (e.g., CT, MRI, ultrasounds) and referrals to medical specialists for follow-up care via Aftercare.
• Communicate with patients, pharmacies, and physicians over the phone under physician guidance.
• Help maintain a clean, courteous, and professional working environment.
• Ensure the site is fully stocked with supplies.
• Provide compassionate care to patients.

Requirements

• High School Degree or GED; Undergraduate degree is a plus.
• Graduation from an accredited Medical Assisting program and/or phlebotomy certifications are a plus, but not required as training will be provided.
• Friendly and professional with excellent bedside manner.
• Flexible with a full-time work schedule including a weekend day.
• Excellent verbal, written, and interpersonal skills.
• English language (speaking and writing) skills required.
• High attention to detail.
• Must exhibit passion for outstanding results and compassion for those we work with and serve.
• Team player.
• Knowledge of third-party payor requirements is preferred.
• Strong aptitude for detail and ability to work independently required.
• Strong organizational, problem-solving, communication, and interpersonal skills required.
• Computer Proficiency.
• Happy and positive thinking, able to project this attitude around others.
• Flexible & adaptable nature to work in a continuously evolving environment.
• Passion for helping others in an urgent care environment.
• Bilingual language skills required or preferred based on-site location.
• Basic Life Support (BLS) certification required at time of hire.
• Ability to lift light to moderate amounts of weight (e.g., boxes of medical/facility supplies) to assist team members.
• Ability to maintain a quick pace in a fast-paced urgent care medical facility for the duration of the scheduled shift minus meal/break time.

Skills

• EMR documentation
• Patient care
• Medical procedures
• Site management
• Inventory management
• Lab follow-up
• Lab compliance
• Customer service
• Phlebotomy
• Urine Drug Screens
• Lab processing
• Fit testing
• Rapid point of care testing
• UA
• EKG
• Procedure set ups
• Logbook maintenance
• Specimen handling
• Diagnostic tests
• Referrals
• Communication
• Organizational skills
• Problem-solving skills
• Interpersonal skills
• Computer proficiency
• Bilingual language skills

Work Type

• Full-time

Education Level

• High School Degree or GED
• Undergraduate degree a plus
• Medical Assisting program graduate a plus
• Phlebotomy certifications a plus

Salary/Compensations

• $20.58 per hour

Benefits

• Medical
• Dental
• Life
• Disability
• Vision
• FSA coverages
• 401k savings plan

About the Company

• Physician-led, patient-centric network committed to simplifying health care and bringing a more connected kind of care.
• Serves millions of patients in traditional practices, patients' homes, and virtually through VillageMD and its operating companies: Village Medical, Village Medical at Home, Summit Health, CityMD, and Starling Physicians.
• Innovating value-based care and leveraging integrated applications, population insights, and staffing expertise.
• Ensures all patients have access to high-quality, connected care services that provide better outcomes at a reduced total cost of care.

Equal Opportunity

• Provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, gender/sex, sexual orientation, gender identity and expression (including transgender status), national origin, ancestry, citizenship status, age, disability, genetic information, marital status, pregnancy, military status, veteran status, or any other characteristic protected by applicable federal, state, and local laws.