Impress employers and recruiters.
Choose from hundreds of resume examples.

Impress employers and recruiters.
Choose from hundreds of resume examples.

Target Resume Now

About the Role

As a Unified Communications (UC) and Contact Center (CC) solutions sales partner, you will help large enterprise customers transform their communication infrastructure and elevate their customer experience (CX). You will empower hybrid workforces, streamline agent productivity, and build brand loyalty through seamless, AI-infused interactions.

Responsibilities

• Forging strong customer relationships with senior leaders and key influencers within large global accounts.
• Evaluating and identifying gaps in customer communication workflows and agent performance.
• Proposing tailored solutions such as CCaaS (Genesys, Webex), UCaaS, and AI-driven automation to address specific business challenges.
• Handling all aspects of the sales cycle from initial discovery and solution architecture to closing and ensuring high satisfaction.
• Partnering with internal resources and account teams to orchestrate complex, large-scale deals.

Requirements

• Bachelor’s degree or four or more years of work experience.
• Eight or more years of relevant experience required, demonstrated through work and/or military experience, or specialized training.
• Experience selling or consulting on complex IT or communication solutions.
• Willingness to travel to meet with enterprise clients.
• Experience presenting compelling business cases to C-suite buyers, particularly regarding digital transformation or CX ROI.
• A deep understanding of the UC & CC landscape, including VoIP/PBX, SIP trunking, and cloud contact center platforms (CCaaS).
• Proven success in selling complex managed solutions such as AI-driven CX, virtual contact centers, or global voice architectures.
• A track record of meeting challenging sales goals and managing high-value, multinational accounts.
• Technical proficiency in documenting customer needs and mitigating barriers to implementation.

Skills

• Cloud-based IP communications
• Modern CX platforms
• AI-driven automation
• CCaaS (Genesys, Webex)
• UCaaS
• VoIP/PBX
• SIP trunking
• Cloud contact center platforms
• AI-driven CX
• Virtual contact centers
• Global voice architectures
• Spanish language skills

Location

• Customer or field location(s)

Work Type

• Mobile role
• Full-time

Experience Level

• Eight or more years of relevant experience

Education Level

• Bachelor’s degree

Salary/Compensations

• $118,000.00 - $226,000.00
• $130,000.00 - $226,000.00

Benefits

• Medical
• Dental
• Vision
• Short and long term disability
• Basic life insurance
• Supplemental life insurance
• AD&D insurance
• Identity theft protection
• Pet insurance
• Group home & auto insurance
• Matched 401(k) savings plan
• Up to 8 company paid holidays per year
• Up to 6 personal days per year
• Paid parental leave
• Adoption assistance
• Tuition assistance
• Premium pay such as overtime, shift differential, holiday pay, allowances
• Up to 15 days of vacation per year

About the Company

• Verizon powers and empowers how people live, work and play by connecting them to what brings them joy.
• We do what we love — driving innovation, creativity, and impact in the world.
• Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins.
• In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always.

Equal Opportunity

• Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.