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About the Role

Responsible for delivering case management services to survivors of gender-based violence, operating the ROADS hotline, assisting with housing applications, conducting community outreaches, screening needs, and connecting survivors to supportive services.

Responsibilities

• Operate the ROADS hotline.
• Support families by providing case management to enable economic self-reliance, permanent housing, job skills development, and independent access to community resources.
• Document all services delivered in AWARDS.
• Support survivors through a trauma-focused lens to assess service appropriateness, develop service plans, and facilitate linkages to social service programs.
• Explore options for safety, legal, financial, employment, housing, and medical care.
• Support survivors in assessing their own resources and support systems.
• Operate ROADS hotline Monday-Friday (9am-5pm or 10am-6pm).
• Ensure accurate and timely data entry in AWARDS.
• Serve as a liaison and advocate with housing, legal, medical, and financial agencies.
• Develop linkages with community programs to support identified needs, including education/training, employment, mental health, substance use, medical, rental assistance, and financial issues.
• Engage in community outreaches.

Requirements

• Bachelors degree required.
• Experience in working with survivors of gender-based violence.
• Computer-literate, specifically with Microsoft applications, required.
• Valid NYS driver’s license required.
• May be required to perform other related duties as assigned.

Skills

• Knowledge of AWADS a plus.

Location

• Brooklyn, New York, 11207

Work Type

• Full-time

Education Level

• Bachelors

Salary/Compensations

• Actual compensation will not be less than the applicable minimum wage, prevailing wage, or exempt salary requirements under federal, state and local laws.

Benefits

• Health insurance through Cigna, including dental and vision, with an option that covers the entire family with minimal employee contribution.
• Generous Paid Time Off!
• 401(k) with Company contribution, even if the employee doesn't contribute.

About the Company

• At HELP USA, we work to ensure that everyone has a place to call home.
• We’re one of the nation’s largest non-profit homeless services providers and low-income housing developers serving at-risk populations, including families, individuals, veterans, survivors of domestic violence, people with physical and mental health challenges and disabilities, and seniors.
• With an annual operating budget approaching $150 million and 1400 employees working in nearly 60 programs, we have helped over 500,000 people facing homelessness and poverty to build better lives.
• We hope that you will consider joining our team in the fight against homelessness.

Equal Opportunity

• EOE.
• A Drug-Free Workplace.