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About the Role

The San Francisco City Attorney’s Office is seeking a qualified and motivated individual to join its Claims Team as a Claims Investigator. This role involves investigating personal injury and property damage claims involving City vehicles, equipment, and utility installations, negotiating settlements, and responding to emergencies.

Responsibilities

• Investigates all circumstances surrounding personal injury and property damage claims.
• Prepares and compiles detailed reports of investigations, including interviews with claimants, doctors, nurses, police officials, attorneys, and insurance adjusters.
• Negotiates the resolution or settlement of claims within prescribed limits.
• Interviews witnesses at the scene of accidents and secures signed statements.
• Consults with contractors, officials, technical and specialized personnel as necessary.
• Makes court appearances and gives testimony relating to claims.
• Confers with City legal representatives in connection with discovery responses and trial preparation for claims involving court litigation.
• Arranges for the presentation of physical documentary evidence for use at trials.
• Makes arrangements for the court appearance of expert testimony at trials.
• Defends the City in Small Claims court.
• Makes regular contact with City employees and the general public concerning investigations.
• Collaborates with the Municipal Transportation Agency, Public Utilities Commission, and all other City departments.
• Responds promptly to emergencies on evenings and weekends on a rotating basis.
• Is on call during business hours to respond promptly to emergencies in the City.

Requirements

• Requires completion of high school, supplemented by at least four years of progressively responsible experience involving investigation and processing of personal injury and property damage claims; or an equivalent combination of training and experience.
• Requires possession of a valid state motor vehicle operator's license.

Skills

• Ability to exercise good judgment, multi-task, and meet deadlines.
• Ability to gather evidence in the field and through online databases.
• Ability to prepare for and conduct investigative interviews.
• Strong analytical and writing skills.
• Strong oral communication skills.

Location

• San Francisco

Work Type

• Hybrid
• Permanent Exempt

Experience Level

• 4 years of progressively responsible experience involving investigation and processing of personal injury and property damage claims

Education Level

• High school completion

Salary/Compensations

• $130,546 - $158,626

Benefits

• Robust health, retirement, and other benefits.

About the Company

• The San Francisco City Attorney’s Office is an innovative, nationally-recognized municipal law office working to protect and advance the rights and interests of the City and County of San Francisco and its residents.
• With nearly 350 talented and dedicated employees, the Office provides exceptional legal services to the City’s Mayor, Board of Supervisors, officials, and departments.
• Our work empowers City leaders with effective, responsive, and creative legal solutions and representation so they can deliver critical public services, and our affirmative advocacy enhances the lives and wellbeing of San Francisco’s residents and visitors.
• The Office recognizes that diversity in the backgrounds, identities, and experiences of our employees enriches our workplace and enhances our work.
• We aspire to recruit, employ, retain, and promote talented individuals representing the full spectrum of our community, and welcome all candidates, including candidates of any race, religion, national origin, gender, gender identity or expression, sexual orientation, and age, and candidates with disabilities.
• We have a clear vision: to be the place where a diverse mix of people want to come and stay, grow professionally, and find purpose and engagement, and where all employees feel welcomed and respected, and valued for their work and contributions to the Office and the City.
• The Claims Team is a dynamic and collaborative group of attorneys, adjusters, investigators and clerks that investigates and attempts to resolve over 3,000 claims a year.
• The team investigates incidents (such as vehicle accidents and flooding) that may result in claims being filed against the City.
• The team pursues affirmative collections actions against those who have damaged City property.
• The team represents the City in small claims court to defend against claims and pursue collections.

Equal Opportunity

• The City and County of San Francisco encourages women, minorities and persons with disabilities to apply.
• Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.