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About the Role

Diligent is seeking a Service Sales Manager (Risk & Audit) to join our Professional Services department. This role is responsible for scoping, pricing, and structuring professional services across our governance, risk, and compliance software business, supporting both customer success and commercial outcomes. You will be embedded in one of Diligent’s business units and own commercial scoping for implementation services, working closely with Account Executives, business unit leadership, implementation teams, and prospective clients. This is a senior individual contributor role, suited to someone with professional services delivery experience, particularly in the GRC software space, such as a senior implementation consultant or project manager moving into a commercial role.

Responsibilities

Author Statements of Work for implementation services, ensuring scope, pricing, deliverables, assumptions, and success criteria are clear and defensible.
Build pricing estimates for prospects and existing clients, from t-shirt sizing early in sales conversations to detailed scoping as deals progress.
Partner with the business unit’s Account Executives on deal pursuit, joining discovery calls, contributing to deal strategy, and signing off on services-related deal terms before commercial close.
Own the services conversation with prospects in the later stages of the sales cycle, leading scoping calls, presenting the implementation approach, and addressing client concerns.
Lead the success plan conversation with new clients, outlining their first six months and twelve months, key milestones, and required investments beyond initial implementation.
Maintain the Statement of Work repository for your business unit, keeping templates current, logging patterns, and surfacing non-standard scope requests for management review.
Refresh pricing benchmarks and scoping rubrics quarterly, partnering with the manager and pricing leads.
Surface deal-flow patterns to business unit and Sales leadership, identifying trends in solutions, scoping approaches, pricing leakage, and areas needing investment.
Coach Account Executives on services attach, educating them on good scoping, deal economics, and when to involve you early.
Adjudicate edge cases, including non-standard scope requests, multi-product engagements, and regulated-segment implementations, escalating to the manager when necessary.

Requirements

At least 1 year of experience working in Audit or Risk Management.
Experience with SaaS technology in a commercial environment.
Some experience in pre-sales within a SaaS environment.
Experience working with external clients.
Experience preparing Statements of Work, scoping documentation, and pricing rationales, with the ability to communicate these clearly and accurately to executive-level audiences.
Fluency in written and spoken English.
Ability to work independently and autonomously, taking ownership of responsibilities and outcomes.
Ability to build and maintain effective stakeholder relationships across internal teams and external clients.
Ability to build trust through clear, professional, and consistent communication.
Ability to communicate confidently with prospective clients, including presenting and discussing proposed solutions.
Ability to provide guidance to Account Executives where proposed scope may need to be refined or better aligned with client requirements.
Ability to advise business unit leadership on services strategy and related opportunities.
Must be eligible to work in the UK.

Skills

Salesforce
GRC (Governance, Risk and Compliance) environment
Scoping enterprise SaaS implementations
Pricing enterprise SaaS implementations
Discovery
Complexity assessment
Application of pricing frameworks
Presenting recommendations to commercial decision-makers
Modern AI tools to support scoping and delivery
Prompt engineering
Structured approaches that improve the effectiveness of AI-assisted tools
Building or delivering something using modern AI tooling

Location

London

Work Type

Hybrid
50% office-based

Experience Level

Senior individual contributor

Education Level

Bachelor’s degree or equivalent professional experience

Benefits

Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs

About the Company

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.
The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast.
Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.
The future belongs to those who keep learning, and we are building it together.
At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Creativity is ingrained in our culture. We are innovative collaborators by nature.
We care about our people.
We have teams all over the world.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us.
Diligent created the modern governance movement.
Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose.
Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Equal Opportunity

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes.
All final screening, evaluation, and hiring decisions are made by humans on our team.