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About the Role

This is a key administrative role where you’ll support the smooth running of our service operations by maintaining accurate records, processing job cards, and liaising with technicians, customers, and management.

Responsibilities

• Raise job cards and input technician time bookings and job details
• Collate and check documentation within agreed timescales
• Finalise parts used and hours charged, and close completed jobs
• Review and process service invoices, credits, and warranty claims
• Generate reports and maintain accurate records
• Communicate effectively with internal teams and customers
• Operate within company procedures and support continuous improvement

Requirements

• Proven administration experience in a service or workshop environment
• Strong customer service skills and a professional approach
• Able to manage and prioritise tasks efficiently under pressure
• Excellent attention to detail and time management
• Flexible and results-driven with a positive attitude
• Willingness to travel within the UK and work overtime when required

Skills

• Microsoft Excel (intermediate level)
• Microsoft Word (intermediate level)

Location

• Croydon, CR0 4YL

Work Type

• Full-time
• Hybrid

Experience Level

• DOE

Education Level

• GCSEs (or equivalent) in Maths and English desirable

Salary/Compensations

• Up to £33,216 pa

Benefits

• 25 days' holiday plus Bank Holidays (pro rata for part-time employees)
• Enhanced pension and life assurance
• Enhanced family leave policies
• Health and wellbeing support
• Employee support services
• Career development opportunities
• Cycle to Work scheme
• My Benefits platform
• Free independent mortgage advice

About the Company

• At Dennis Eagle, we are proud to be an equal opportunities employer and a Disability Confident organisation. We are committed to creating an inclusive workplace where everyone is treated with respect and has the opportunity to succeed.

Equal Opportunity

• As part of this commitment, we guarantee an interview to disabled applicants who meet the minimum criteria for the role. If you require any adjustments during the recruitment process, please let us know and we'll be happy to support you.