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About the Role

Lead the admin team at the Scarborough clinic, owning the client experience, schedule, and admin systems through team coaching. Additionally, manage MVA & WSIB claims administration across the entire network, ensuring efficient processing and follow-up.

Responsibilities

• Lead, coach & develop client coordinators & team leads at the Scarborough location.
• Own schedule health, including new client allocation, booking flow, and coverage planning.
• Maintain front desk standards for client experience, billing accuracy, documentation, and SOPs.
• Handle escalated client issues and service recovery.
• Execute HR processes for the admin team, including onboarding, performance conversations, and documentation.
• Collaborate with the Clinic Director to ensure a calm and predictable clinic environment.
• Step in on the front desk when needed.
• Set up new MVA & WSIB claims, coordinating HCAI, OCF forms, and WSIB Form 8.
• Manage ongoing billing, including OCF-18s, OCF-23s, WSIB extensions, and treatment plan renewals.
• Chase outstanding MVA/WSIB accounts receivable through insurer follow-up, unpaid HCAI invoices, and status checks.
• Support clinicians across the network to complete their forms accurately and on time.
• Document the claims administration process for scalability.

Requirements

• 2+ years in clinic administration (physio, chiro, rehab, dental or medical).
• Experience leading or mentoring a front desk team.
• Ability to hold people accountable while maintaining positive relationships.
• Highly organized with a strong attention to detail.
• Comfortable chasing insurers and holding clinicians to deadlines.
• Clear written and verbal communication skills.

Skills

• Client coordination
• Schedule management
• Billing accuracy
• Documentation
• SOP adherence
• Client issue resolution
• HR processes
• MVA claims administration
• WSIB claims administration
• HCAI submissions
• OCF form completion
• Insurer follow-up
• Accounts receivable chasing
• Jane App experience (asset)
• MVA/WSIB billing experience (asset, training provided)

Location

• Scarborough clinic
• GTA

Work Type

• Full-time
• On-site

Experience Level

• 2+ years in clinic admin
• Experience leading or mentoring a front desk team

Salary/Compensations

• $52,000 - $63,000 CAD depending on experience

Benefits

• Full benefits package
• 3 weeks paid vacation
• Additional discounts & perks through Axis partners (Goodlife, SPOT Pet insurance & more)

About the Company

• Axis Therapy & Performance is a growing network of physiotherapy, chiropractic & massage therapy clinics across the GTA.
• We deliver expert physical therapy powered by the human connection.
• We're 7 locations & growing, and we build careers, not just jobs.