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About the Role

Serve and connect with Lyft's community by fielding questions and resolving issues from passengers and drivers in real-time across all social media channels. Strengthen the community by providing a helpful, effortless, and trusted support experience.

Responsibilities

• Triage problems from the community and own issue resolution, escalating to designated teams only when necessary.
• Act as Lyft's support voice on social media and other digital channels, exercising impeccable judgment.
• Proactively solve issues and foster trust with customers.
• Create a personalized, positive, and effortless experience for the Lyft community.
• Work cross-functionally with Product, Marketing, and other teams to ensure a cohesive voice of support.
• Act as a community advocate for Lyft.
• Willingness to work a wide range of hours and weekends.

Requirements

• 1+ years of experience in customer service or sales mandatory.
• Captivating written communication skills and fastidious attention to detail.
• Emotional intelligence and experience dealing with people.
• Strong work ethic and proactive nature.
• Keen ability to work independently as well as with a team.
• Ownership mindset and resolve to follow-through.
• Ample time management skills - able to work independently through ambiguity.

Skills

• Social media or communications experience is a plus.

Location

• Toronto

Work Type

• Fully remote

Experience Level

• 1+ years

Salary/Compensations

• CAD $21.92 - CAD $27.40 per hour

Benefits

• Extended health and dental coverage options, along with life insurance and disability benefits.
• Mental health benefits.
• Family building benefits.
• Child care and pet benefits.
• Access to a Lyft funded Health Care Savings Account.
• RRSP plan with company match.
• Flexible paid time off policy for salaried team members.
• 15 days paid time off for hourly team members, with an additional day for each year of service.
• 18 weeks of paid time off for new parents (biological, adoptive, and foster).
• Subsidized commuter benefits and Lyft ride credits.

About the Company

• Lyft's purpose is to serve and connect.
• Lyft aims to cultivate a work environment where all team members belong and have the opportunity to thrive.

Equal Opportunity

• Lyft is committed to creating an inclusive workforce that fosters belonging.
• Lyft believes that every person has a right to equal employment opportunities without discrimination because of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, disability, pardoned record of offences, or any other basis protected by applicable law or by Company policy.
• Lyft also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
• Accommodation for persons with disabilities will be provided upon request in accordance with applicable law during the application and hiring process.