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About the Role

Diligent is seeking a Partner Delivery Manager (Risk, Audit & Compliance) to join our Professional Services department. This role involves owning partner relationships, leading partner-led implementations, supporting partner certification, coaching junior team members, and providing expertise on strategic pursuits. You will collaborate with senior partner leaders and internal Diligent teams to ensure high-quality delivery across our global partner ecosystem.

Responsibilities

Own partner-firm relationships at the senior delivery leadership level, including capacity, investment, certification tier-movement, and growth conversations.
Lead complex and high-risk partner-led client implementations, coordinating remediation for performance issues.
Build evidence cases for partner certification tier advancement by analyzing engagement quality, track record, and commercial outcomes.
Lead the partner-side of strategic-account partner-led pursuits, validating fit, capacity, and ensuring certification standards are met.
Design and refine partner enablement curriculum in partnership with enablement and product teams, identifying training needs and building self-certification roadmaps.
Surface cross-regional and cross-account partner-portfolio patterns to management, including tier-movement trends and engagement quality.
Lead consequential post-implementation reviews on strategic-account partner-led engagements, feeding findings back to internal teams.
Serve as the senior voice in cross-business-unit partner conversations where partner relationships span multiple product lines.
Escalate risks to management when partner performance jeopardizes Diligent’s reputation or strategic-account outcomes, while keeping internal teams aligned.

Requirements

8 to 10 years of experience in partner ecosystem management, channel management, alliance management, or implementation services management in the GRC software space or adjacent enterprise SaaS verticals.
Demonstrated track record of cross-regional or strategic-account partner-firm relationship management at the senior delivery leadership level.
Direct experience leading partner certification-tier advancement decisions with defensible evidence cases.
Working AI fluency, including prompt engineering, agent-augmented workflow design, structured-capture habits, and comfort working alongside AI tooling.
Strong commercial fluency at the strategic-account level, including partner-deal economics, pricing implications, and certification-tier ROI.
Senior individual contributor presence, comfortable working at the Vice President of Delivery level inside partner firms and at the business unit leadership level inside Diligent.
Demonstrated coaching capability with a track record of developing junior professionals.
Strong written communication skills for evidence cases, executive briefs, and escalation memos.
Willingness to travel for partner-firm engagements.
Fluency in written and spoken English.
Self-motivated and independent, able to work autonomously and manage priorities effectively.
Growth-minded, passionate about contributing to business growth and identifying opportunities.
Curious and eager to learn, open to feedback, and keen to develop new skills.

Skills

Partner management
GRC
SaaS
Communication
Stakeholder management
AI fluency
Prompt engineering
Agent-augmented workflow design
Structured-capture habits
Commercial fluency
Coaching
Written communication

Location

London

Work Type

Hybrid
50% office-based
Periodic travel to partner offices

Experience Level

8 to 10 years

Benefits

Flexible work environment
Global days of service
Comprehensive health benefits
Meeting free days
Generous time off policy
Wellness programs

About the Company

Diligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.
The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater resilience and make better decisions, faster.
At Diligent, we're building the future with people who think boldly and move fast.
Curiosity is in our DNA, we look for individuals willing to ask the big questions and experiment fearlessly - those who embrace change not as a challenge, but as an opportunity.
The future belongs to those who keep learning, and we are building it together.
At Diligent, you’re not just building the future - you’re an agent of positive change, joining a global community on a mission to make an impact.
Creativity is ingrained in our culture. We are innovative collaborators by nature.
We care about our people.
We have teams all over the world.
Diversity is important to us. Growing, maintaining and promoting a diverse team is a top priority for us.
Diligent created the modern governance movement.
Our world-changing idea is to empower leaders with the technology, insights and connections they need to drive greater impact and accountability – to lead with purpose.
Our employees are passionate, smart, and creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place.

Equal Opportunity

Diligent is proud to be an equal opportunity employer. We do not discriminate based on race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental disability, age, military status, protected veteran status, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.
We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
We are committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.
To support a fair and consistent hiring process, we use AI and digital automated tools to assist our recruitment team in organizing candidate data, surfacing relevant applications, coordinating interview scheduling and summarizing interview notes.
All final screening, evaluation, and hiring decisions are made by humans on our team.