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About the Role

The Senior Manager, People Operations, Systems & Compliance is responsible for Robin Hood's P&C systems, data integrity, talent management processes, and compliance portfolio. This role ensures the platforms, processes, and data that underpin the P&C function are sound, accurate, and built to scale, operating at the intersection of systems and people.

Responsibilities

• Lead the full RFP and vendor selection process for Robin Hood's HRIS/HCM platform transition.
• Project-manage the end-to-end implementation of the new HRIS/HCM platform.
• Maintain and optimize the current HRIS/HCM environment during the transition.
• Own the ATS platform/module in partnership with the Senior Manager, People & Culture.
• Negotiate and manage vendor contracts for all P&C systems and platforms.
• Own the infrastructure and administration of Robin Hood's talent management processes.
• Build and run the analytics behind onboarding and offboarding.
• Serve as primary compliance tracker for the team, monitoring changes in employment law.
• Manage time and attendance and time-off systems.
• Support the CPCO in maintaining and updating Robin Hood's employee handbook and HR policies.
• Own Robin Hood's background check program.
• Lead EEO-1 reporting annually.
• Coordinate workplace safety compliance.
• Maintain the People & Culture Hub (Robin Hood's staff-facing intranet).
• Establish a regular feedback loop with staff to assess the Hub's usability.
• Partner with the CPCO and P&C team members to ensure all content is accurate.
• Develop and execute a communication strategy to drive staff awareness and adoption of the Hub.
• Serve as the primary owner of Robin Hood's immigration compliance function.
• Direct and oversee the Associate Manager, Operational Efficiency on the day-to-day administration of immigration cases.

Requirements

• 7+ years of progressive HR or people operations experience, with demonstrated depth in HRIS administration, data & analytics, compliance, and talent management process ownership.
• Experience leading or significantly contributing to an HRIS/HCM implementation or platform transition, including vendor evaluation, requirements gathering, and cross-functional project management; familiarity with ADP and comparable platforms required.
• Experience building and managing staff-facing resources in Notion or a comparable platform, including content architecture, ongoing maintenance, and driving staff awareness and adoption.
• Strong analytical skills; demonstrated ability to build, maintain, and improve workforce dashboards and reports that translate data into clear, actionable insights for leadership.
• Solid knowledge of federal, state, and local employment law including FMLA, NYS PFL, ADA, FLSA, and applicable NYC regulations with experience tracking regulatory changes and ensuring timely policy compliance.
• Experience managing time and attendance systems and supporting payroll coordination with Finance.
• Familiarity with talent management platforms (e.g., Culture Amp) and the ability to configure, administer, and continuously improve the systems that support performance review cycles, goal setting, and competency tracking.
• Experience coordinating immigration matters with outside counsel, including visa tracking and documentation management, preferred.
• Experience leading EEO-1 reporting and supporting broader compliance filing obligations, including data collection, validation, and timely submission.
• Highly organized and detail-oriented; able to manage multiple complex, interconnected systems and deadlines simultaneously with rigor and follow-through.
• Strong communicator; able to translate compliance requirements, system changes, and data findings into clear communications for staff and leadership alike.
• Collaborative and proactive; comfortable working across P&C, Finance, IT, Facilities, and Legal to ensure systems and processes work well for all stakeholders.

Skills

• HRIS administration
• Data & analytics
• Compliance
• Talent management process ownership
• HRIS/HCM implementation
• Vendor evaluation
• Requirements gathering
• Cross-functional project management
• ADP
• Notion
• Workforce dashboards
• Workforce reports
• Federal employment law
• State employment law
• Local employment law
• FMLA
• NYS PFL
• ADA
• FLSA
• NYC regulations
• Time and attendance systems
• Payroll coordination
• Talent management platforms
• Culture Amp
• Performance review cycles
• Goal setting
• Competency tracking
• Immigration compliance
• Visa tracking
• Documentation management
• EEO-1 reporting
• Data collection
• Data validation
• Timely submission
• Organizational skills
• Detail-oriented
• Communication skills
• Collaboration
• Proactive
• Systems thinking
• User-centered mindset

Location

• New York City

Work Type

• Hybrid

Experience Level

• 7+ years of progressive HR or people operations experience

Salary/Compensations

• $123,000 - $160,000

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• 403(b) retirement plan with employer match
• 12% employer contribution to a 401(a) retirement plan
• 20 days of accrued paid time off

About the Company

• Founded in 1988, Robin Hood is the largest poverty fighting organization in New York City.
• Robin Hood partners with top nonprofits in New York City and invests in vital services that give New Yorkers in need the tools they need to build better lives.
• The programs it funds are often the first of their kind and serve as demonstration models to identify what works before being replicated in other cities.
• Robin Hood's Board of Directors covers 100% of all administrative, fundraising, and evaluation costs, ensuring every dollar donated goes directly to organizations helping New Yorkers in need.
• Robin Hood's pioneering, metrics-based approach has become the gold standard for charities around the nation.
• Robin Hood supports its community partners and their leaders with financial and strategic support and management assistance.
• Robin Hood is expanding its impact with an explicit focus on lifting families sustainably and measurably out of poverty.
• Robin Hood collaborates with New York City government to fund program and policy innovations that hold the promise of expanding economic opportunity in New York City.
• Robin Hood has the unique ability to be a catalyzing force for households experiencing poverty, bringing distinct constituencies together to develop and spread the most effective strategies to advance economic mobility in New York City and beyond.

Equal Opportunity

• Robin Hood is committed to promoting diversity, equity, inclusion, and representation in all aspects of its work.
• Robin Hood believes that building a diverse team is fundamental to its ability to effectively serve and strengthen organizations serving the most vulnerable communities in the city, and to influence the policies that affect them.
• Robin Hood seeks to attract and retain staff that reflects the communities that it serves and is enhanced by its efforts at meaningful inclusion.
• Our professional community reflects myriad demographic characteristics, perspectives, and backgrounds, which includes various identities that reflect diversity in gender identity and expression, race, ethnicity, religion, sexual orientation, ability, and socioeconomic status.
• Our colleagues have access to opportunity and advancement, as we promote fair and equitable treatment and have encouraged participation by underrepresented groups.
• As a team, we promote a sense of belonging, high levels of engagement, and shared respect.