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About the Role

As a front-line beverage leader, you will shape and elevate the guest experience through exceptional service, innovative beverage programming, and a world-class beverage culture. You will oversee beverage operations across restaurants, bars, in-room dining, and events, ensuring flawless service execution, operational excellence, and adherence to brand standards. You will lead and develop talent through coaching and training, manage inventory and cost controls, support property marketing activations, and serve as a visible presence during peak service periods and Manager on Duty shifts. You will foster a culture of engagement, accountability, and collaboration while ensuring financial performance, regulatory compliance, and seamless integration across all food and beverage venues to deliver memorable and distinctive guest experiences.

Responsibilities

Oversee daily beverage operations across bars, restaurants, events, and in-room dining.
Execute beverage standards, policies, and service procedures to ensure a consistent guest experience.
Manage beverage inventory, cost controls, liquor accountability, and financial performance.
Analyze sales mix, beverage profitability, and operating results to drive revenue and efficiency.
Develop beverage menus, promotions, and activations that enhance the guest experience and support business goals.
Partner with event and operations teams to deliver seamless group and banquet experiences.
Maintain food safety, sanitation, and responsible alcohol service standards.

Requirements

Ensure compliance with all beverage, liquor, safety, and sanitation regulations.
Deliver exceptional guest experiences by proactively engaging with guests, resolving concerns, and acting on feedback.
Manage budgets, controllable expenses, inventory levels, and labor costs to achieve financial targets.
Build strong relationships with guests, associates, and business partners.
Demonstrate sound judgment, business acumen, and operational expertise.
Stay current on beverage trends, market insights, and industry best practices.
Use data, financial reporting, and operational metrics to inform decisions and improve performance.
Communicate effectively across all levels of the organization and adapt messaging to difference audiences.
Inspire, coach, and develop a high-performing beverage team through ongoing training and performance feedback.
Foster a culture of collaboration, accountability, and service excellence.
Lead staffing, labor management, and workload planning to meet guest and operational needs.
Communicate priorities, event details, and business objectives to ensure team alignment.
Support talent development through onboarding, skill-building, and corrective action when needed.
Champion change, adapt quickly to evolving business needs, and lead by example on the flood.

Location

San Francisco

Work Type

Full-time

Experience Level

4 years experience in the food and beverage, culinary, or related professional area.
2 years experience in the food and beverage, culinary, or related professional area.

Education Level

High school diploma or GED
2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major

About the Company

The W San Francisco Living Room is a vibrant social hub that reflects the city’s diverse culture, creativity, and energy. Located in the heart of SoMa, The Living room brings together elevated food, innovative cocktails, immersive entertainment, and meaningful guest connections. The beverage program celebrates local ingredients, including herbs from the on-site garden, while combining creativity and craftsmanship. From morning coffee to evening cocktails, The Living Room delivers a dynamic, high-energy experience where guests gather, collaborate, and connect… all while being inspired by the bold spirit of San Francisco.
W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.

Equal Opportunity

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law. Marriott International considers for employment qualified applicants with criminal histories consistent with applicable federal, state and local law.