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About the Role

TauRx Therapeutics is seeking a diligent and skilled IT Support professional to join their team remotely. The successful candidate will play a crucial role in maintaining the integrity of their IT infrastructure and providing vital technical assistance as they work to address one of the world's greatest unmet medical needs.

Responsibilities

• Providing first-line technical support to all employees for hardware, software, and network-related issues.
• Responding to, diagnosing, and resolving technical queries in a timely and professional manner via remote tools, email, and telephone.
• Installing, configuring, and maintaining computer systems, applications, and peripherals.
• Managing user accounts, permissions, and access rights across various platforms.
• Documenting support tickets and resolutions accurately within our helpdesk system.
• Assisting with the setup and onboarding of new employees, ensuring they have the necessary equipment and access.
• Escalating complex issues to senior team members when required, while maintaining ownership of the user's query.
• Contributing to the creation and maintenance of IT support documentation and knowledge-base articles.

Requirements

• Proven experience in a remote IT support, helpdesk, or service desk role.
• Strong knowledge of Windows and macOS operating systems.
• Proficiency with Microsoft 365 (formerly Office 365) administration, including user management and application support.
• Excellent problem-solving and troubleshooting abilities with a keen attention to detail.
• Exceptional communication skills, with the ability to explain technical concepts to non-technical users.
• The ability to work independently and manage your time effectively in a remote environment.
• Experience with remote desktop applications and helpdesk ticketing systems.

Skills

• Windows
• macOS
• Microsoft 365 administration
• Remote desktop applications
• Helpdesk ticketing systems

Location

• Remote (based in Toronto, Canada)

Work Type

• Full-time
• Part-time
• Remote

Education Level

• A relevant IT qualification or certification would be considered an asset.

Salary/Compensations

• $25 - $35 USD per hour

Benefits

• A fully remote working arrangement offering flexibility and work-life balance.
• The opportunity to be part of a mission-driven organisation making a significant impact on global health.
• A collaborative and supportive international team culture.
• Opportunities for professional development and career progression.
• Working with cutting-edge technology in a dynamic and forward-thinking environment.

About the Company

• TauRx Therapeutics' mission is to make a positive difference in the lives of individuals, carers, and families affected by neurodegenerative diseases.
• They are a pioneering organisation dedicated to developing treatments for Alzheimer's disease and other related disorders, focusing on early intervention to improve patient outcomes.