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About the Role

Universal Family Insurance (UFI), a NorthStar Fertility Company, is seeking an individual to coordinate and support the administrative aspects of reproductive medical insurance claims processing. This role involves working closely with internal teams to ensure accurate claim administration and a high level of customer service within a unique niche industry.

Responsibilities

• Coordinate and support insurance office administrative processing of third party reproduction insurance claims.
• Review and determine coverage eligibility for provider medical expense and contractual liability claims in accordance with guidelines.
• Maintain and update claims administration and underwriting database systems.
• Process policy claim payments and ensure accurate documentation and tracking.
• Assist with claim reporting and case loss reserve documentation.
• Respond to claimant inquiries and work to resolve claim-related issues.
• Maintain organized claim files and documentation in accordance with company procedures.
• Identify opportunities to improve workflow processes and administrative efficiency.
• Collaborate with internal departments to support effective claims administration.

Requirements

• Bachelors degree in Business Administration or equivalent experience.
• Claims experience.
• 2+ years of business office administrator experience in a corporate or professional environment required.
• Experience in insurance, claims administration, or risk management is a plus.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Experience with business software applications; QuickBooks experience is a plus.
• Strong written, verbal, and quantitative skills.
• High attention to detail and strong organizational skills.
• Ability to manage multiple tasks and deadlines simultaneously.
• Self-directed and resourceful with the ability to work effectively in a small business environment.

Skills

• Microsoft Office Suite
• Excel
• Business software applications
• QuickBooks
• Written communication
• Verbal communication
• Quantitative skills
• Attention to detail
• Organizational skills
• Task management
• Deadline management

Location

• Boston, Massachusetts
• Great Barrington, Massachusetts

Work Type

• Hybrid

Experience Level

• 2+ years of business office administrator experience

Education Level

• Bachelors degree in Business Administration or equivalent experience

Benefits

• Health/Dental/Vision
• 401(k) with company match
• Life Insurance/LTD/STD
• Tuition Assistance
• Wellness Programs

About the Company

• Universal Family Insurance (UFI) is an established Lloyd’s of London Coverholder specializing in third party reproductive medical insurance risk management.
• NorthStar Fertility Company

Equal Opportunity

• North Star and its companies are an equal opportunity employer.
• We provide opportunities without regard to race, color, religion, gender, age, national origin, disability, veteran status, sexual orientation, genetic information and gender identity or expression.
• The law requires an employer to post notices describing the Federal laws prohibiting job discrimination based on race, color, sex, national origin, religion, age, equal pay, disability, veteran status, sexual orientation, and genetic information and gender identity or expression.
• Please visit https://www.eeoc.gov/employers/eeo-law-poster [https://www.eeoc.gov/employers/eeo-law-poster] to visit the “EEO is the Law” poster.