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About the Role

The Operations Supervisor provides direction at a single location, leading staff to ensure customer requirements are achieved while meeting Penske goals and objectives.

Responsibilities

• Provide operational leadership to individual contributors and hourly workforce to ensure the execution of daily tasks and activities including driver deliveries, loading/unloading of trailers, and customer service operations.
• Supervise people, systems, customer needs, and equipment.
• Manage workforce and equipment scheduling.
• Responsible for performance management of direct reports, including corrective action and disciplinary decisions up to written warning level.
• Involved in the hiring process and customer meetings as necessary.
• Establish and sustain that all supervisors and associates are trained and competent.
• Establish and sustain that performance standards are communicated.
• Interview hourly associates and provide recommendations for hire.
• Monitor attendance, productivity, and other performance standards and provide coaching and counseling to associates.
• Motivate and engage associates by focusing on team accomplishments and recognition.
• Supervise logistics operations including customer service, freight loading and unloading, dispatch and proper documentation and procedure control.
• Conduct team meetings.
• Evaluate and recommend changes in preferred work methods to increase productivity.
• Assist in new associate training.
• Provide relief coverage for operational duties when associates utilize time-off or are absent from the shift.
• Ensure operational compliance and correct exception resolution.
• Complete all necessary records and reports in a timely and accurate fashion.
• Ensure compliance with financial policies & procedures such as tracking MPG, returns, damages, etc.
• Understand the relationship between decision-making and profitability.
• Closely manage associates' working hours and activities to minimize overtime and to meet or exceed productivity targets.
• Ensure day-to-day management and associate activities are aligned with the location safety strategy.
• Provide associates with communication, training, feedback, and direction to ensure safe performance.
• Ensure compliance with all applicable regulatory agencies and company policies and procedures.
• Conduct safety observations.
• Understand the location-specific customer goals & objectives and work to meet and exceed these expectations daily.
• Ensure the customer knows that we are committed to helping them meet their objectives.
• Determine areas that could benefit from Continuous Improvement efforts.
• Properly plan work assignments to ensure effective use of fleet equipment.
• Work with hourly associates to ensure they understand safe and efficient operation of equipment.
• Work with vendors to ensure equipment is maintained.
• Work with Penske Truck Leasing to ensure schedule of preventative maintenance is complete.
• Other projects and tasks as assigned by supervisor.

Requirements

• Proven ability to supervise processes, activities, and tasks.
• Demonstrated ability and desire to succeed, grow, learn, and apply new skills.
• Proven record to motivate, engage, coach, and communicate with team members.
• Demonstrated ability to drive process improvement and lead change.
• Relevant experience and skills.
• Supporting class A drivers.
• Strong communicator.
• Goal oriented.
• Detail oriented.
• Demonstrated leadership skills.

Skills

• Leadership
• Supervision
• Process improvement
• Change management
• Communication
• Coaching
• Motivation
• Customer service
• Logistics operations
• Freight loading and unloading
• Dispatch
• Documentation control
• Performance management
• Hiring
• Financial policy compliance
• Safety management
• Team building
• Equipment maintenance

Location

• Single location

Work Type

• Full-time

Experience Level

• Supervisor
• Leadership experience

Salary/Compensations

• $62,353.20 - $74,500
• Bonus eligible based on performance

Benefits

• Excellent benefits plan keeps associates and their families happy, healthy, and secure.

About the Company

• Penske Logistics engineers state-of-the-art transportation, warehousing and supply chain management solutions that deliver powerful business results for market-leading companies.
• With operations in North America, South America, Europe and Asia, Penske and its associates help businesses move forward by increasing visibility and driving down supply-chain costs.