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About the Role
The Administrative Assistant supports the Operation’s Manager, Operations Support team, and cross-departmental team members, providing excellent customer service and issue resolution to drive sales and operational success.
Responsibilities
- Provide customer service and support to the Retail Operations team during peak season.
- Communicate cross-departmentally and with the field to ensure issue resolution and escalation.
- Provide phone/email support to resolve time-critical issues with urgency.
- Actively work ACTS queues and action requests based on urgency.
- Log all communications with operators and employee managers in the tracking system.
- Perform filing and other administrative tasks for the team.
- Utilize key checklists to ensure proper procedures and paperwork are in place.
- Identify opportunities for correction and improvement.
- Work cross-departmentally to provide support to multiple managers.
- Assist in kitting, mass mailings, and related administrative functions.
- Assist with equipment rental needs.
- Be available weekdays 8-5 or 9-6 and one half-day Saturday per month.
Requirements
- Positive attitude
- Team work-oriented
- Some experience in an office environment
- Productive, professional, and courteous manner
- Strong written and verbal communication, including excellent grammar
- Demonstrate computer skills, including comfort with Microsoft Office & Excel proficiency
- Ability to accomplish tasks in the most timely and efficient manner
- Multi-tasking, problem-solving, and organizational skills
- Openness to receiving frequent feedback and incorporating it into daily work
- Some weekend work required during season
Skills
- Microsoft Office
- Excel proficiency
- Written communication
- Verbal communication
- Grammar
- Computer skills
- Multi-tasking
- Problem solving
- Organizational skills
Location
- Austin, Texas
Work Type
- Full-time
Experience Level
- Some experience in Office environment
About the Company
- Go! Retail Group is based in Austin, Texas, and is an established retailer with a passion for innovation, operations, and community.
- The parent company to Go! Stores, Attic Salt Stores, Toys”R”Us Flagship, Calendars.com, NIQUEA.D, Snoozimals and Tiny Headed Kingdom.
- Dominant retailer of calendars, games, and toys products in shopping centers nationwide.
- Operates 200 year-round stores and 600 seasonal stores across the United States.
- Also operates 3PL services and manages two large distribution centers.
- Boasts an admirably stable workforce with many employees having more than 10 years of tenure.
- Family-owned business that believes in operating responsibly and with heart.
- Values include: Innovate and collaborate, Integrity and transparency, Community, and Fun.
Equal Opportunity
- Go! Calendar Holdings, LLC is an equal opportunity employer and does not discriminate against individuals on the basis of race, gender, age, national origin, religion, marital status, veteran status, or sexual orientation.